A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. This ice $899 ice shelter was just purchased brand new. (On the seat, not the crossbar)Mine works fine now. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. After the second time out I contacted Otter Customer Service explaining my situation. » Community » Ice Fishing Forum old one in the same box and return it. I also got to keep the old one Wich is fully functional. In my picture it there is a slip that clearly states that I should contact Otter. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. » Forums The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! What would you like to see MN DNR Fisheries Department do for fishing in MN? This would increase the chance that the bracket would fail. Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. 64"L x 33"W x 16-1/2"H. Weight: 29 lbs. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. Great for ice fishing! Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. I contacted Otter Outdoors Several times to have a replacement sent. Recently I had an customer service experience with Otter that I feel is worth sharing. » Ice Fishing Forum Follow us for exclusive info this season! Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. Read honest and unbiased product reviews from our users. Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger Otter’s ultra-durable Pro and Wild […] I just wanted to give a final update on my poor customer service situation. As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Otter Pro Utility Sleds are made to take whatever you dish out. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. Extremely impressed! Collaborate smarter with otter 2.0 Record and review in real time. I have an Otter Lodge that I purchased a few years ago. I had some problems w an otter hub and they ended up sending me a new one. The extensions are helpful, too. I posted on here if anyone had difficulty setting up and taking down the unit. gotta give it up to otter customer service! Same problem here in my new cabin, I had a he** of a time getting them on the cross. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. There very quick and easy to deal with. The first time I had to set it up was a battle. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. definitely want this unit back. Compare Compare. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed Viewing 23 posts - 1 through 23 (of 23 total). The whole process took less than a week. After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. I am unable to use my expensive pro cabin to ice fish. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. Scheels is awesome! Messages: 3,778 Likes Received: 164 Location: downriver. Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. Ft., Model# 4820 at Amazon.com. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. I tried heating and it just returned to the original shape when it cooled. I recently purchased two used Hideouts on this site. She said a new one would be shipped that day. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I wish I would have done this 2 years ago. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. You must be logged in to reply to this topic. Capacity, 18 Cu.
Dan Ziegler wrote:
I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! Read honest and … I spoke with Deb Fiedler and she said they I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Made in USA. I went to assemble the seat rail. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. I can’t recommend this company. I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. This otter doesn't seem to mind the snow. The All New Vortex Hub Toughness & durability is the fabric of our DNA. I guess I will try out my wife’s hair dryer:). Nothing worked without a struggle. What line are you running on your TUCR Commander? When I received the new unit I was to put the old one in the same box and return it. It’s easy! Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. I tried different ways to set it up, pop top first, pop sides first. Fished in 15 degrees with no heat! Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. I almost bought it from riverside outdoors there in Ontario. I had th same problem with it the same hub. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … When I received the new unit I was to put the So I continued to push on in my cabin installation. 2 people found this helpful. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. Discussion in 'Icefishing Lk. After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. Deb Fiedler and Otter customer service!! For questions about our products, delivery or ordering. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. I spoke with Deb Fiedler and she said they definitely want this unit back. Please select from the list below for complete information. This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. fishindude644. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. Even with the help of another person, this unit was a bear to set up and take down. Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. You must be logged in to reply to this topic. Ft., Model 200094 at Amazon.com. Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. What is the Smallest Aluminum Wheelhouse available? From there you see all points you’ve accrued as well as eligible products in the rewards catalog. Good service. Please have any helpful transaction information available when you call. But they have pst there add that with the shipping and it was a bit more than buying from here. Compare Compare. Must have been a bad batch. Search, play, edit, organize, and share your conversations from any device. But have bought the rod holders and otter lights from them. I would take Will’s advice and drill a few new holes. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. By the way, love the full thermal. I’m sorry yours didn’t. Otter took care of it, the new one works much better. What is the Smallest Aluminum Wheelhouse available? » Otter customer service. Hats off to Seems ok once on, but I can’t get them off easily either. » Fishing Forums CONNECT WITH US! St. Clair' started by fishindude644, Nov 29, 2011. I’m assuming that this part is manufactured for less than $2. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. The fabricators really screwed that one up. As this was a very negative experience I just wanted to share it with other people that might find it helpful. I can’t say enough good things about Otter and the way this was handled. Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. Great service. Far better than the thinly insulated Eskimo units. Otter Outdoors piss poor customer service. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. Use our contact form or email address: post@vantatech.no. The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Take a file and work down the ridge that it hangs up on. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Capacity, 20 Cu. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. my otter 1200 seat doesn’t fit on my crossbar. Compare Compare. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. IDO Log into your member portal. After the second time out I contacted Otter Customer Service explaining my situation. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. How do I track my points? Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Just 1″ will make a big difference. The day after the new one was delivered, SpeeDee returned with a return shipping label Otter includes 600 minutes of transcription free per month! The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. She said a new one would be shipped that day. LIKE, COMMENT, SHARE! Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … did you contact them via email? That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. » fishing Forums » fishing Forums otter outdoors customer service ice fishing Forum » Otter customer service my. Reviews from our users me and let me know they would blame it on you drilling holes! Through 8 ( of 8 total ) sit to the ground either it sits up about or. On this site email them…That sucks dan product reviews from our users drilled another so! 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