All businesses benefit and operate at a higher efficiency when they have SOP’s in place. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.. Laundry Standard Operating Procedures . A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. The hospitality industry is the world champion in briefing and debriefing: once every day for the entire operating team, before and after each service 3 times a day, once a … SOPs are often created to provide specific steps when activities include known hazards that could inflict loss of property or injury, but SOPs also ensure the repeatability and consistency of the performance of any type of process. Clarify any abbreviations, acronyms, or uncommon terms. Uganda’s Ministry of Tourism Wildlife and Antiquities(MTWA), through the Post-COVID-19 recovery task force committee on Quality Assurance, on 5 th June launched the Standard Operating Procedures to guide the hospitality Industry in preparation for the re-opening of normal businesses operations … GOALS OF LAUNDERING VISION: Each property will achieve the best quality possible, the most efficient and economical way. Time that could be better spent on costing menus and training staff. The travel and tourism sector is the fastest growing sector in India as well as the world. TABLE OF CONTENTS LDY-SOP-01: GOALS OF LAUNDERING ... the hospitality industry there are three types of soiled linen classifications, they are: Very light soil, light soil and medium soil. A standard operating procedure is a written document composed of step-by-step instructions used to complete a complex routine operation. SOPs are often created to provide specific steps when activities include known hazards that could inflict loss of property or injury, but SOPs also ensure the repeatability and consistency of the performance of any type of process. If your organization relies on more than a handful of trusted colleagues, then it's imperative to standardize operations as much as possible. Standard Operating Procedures. Standard operating procedures (SOP) set by the establishment must be strictly followed during the service. One of the easiest way to write standard operating procedures is to see how others do it. An SOP is a procedure specific to your operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. accordance with Standard Operating Procedures, is no longer acceptable. Standard Operating Procedures (SOP) Save time with these ready made food and beverage SOP’s. Next, cover the methodology for completing the process, including any equipment which is needed. Standard operating procedures in the hospitality sectors have much more importance. SOP-FO-46 : Standard Phrases to Address SOP-FO-47 : Taking down wake up call SOP-FO-48 : Taking Guest feedback SOP-FO-49 : UP Selling SOP-FO-50 : VIP Amenity procedure SOP-FO-51 : VIP check in process SOP-FO-52 : Bell Boy Guest Handling Operating Procedure at time of Check-in SOP-FO-53 :Glossary Used in Front Office. Needless to say, it is crucial to the success of your hotel to implement standard operating procedures. Standard operating procedures empower employees to perform their job functions safely and consistently by adhering to safety rules attached to every task. The Standard Operation Procedures provided by Swiss International Hospitality identify the various steps that are involved in the fulfillment of a precise task within the Food handling & processing, explain how to act & to proceed during each of these steps and give examples of how to put into action the eight Values that are defined by Swiss International. These are typically a collection of standard operating procedures under one main process that has to be accomplished in a set series of events. Ministry of Tourism Wildlife & Antiquities, through the Post- Coronavirus COVID-19 recovery task force committee, launched Standard Operating Procedures. Standard operating procedures make business processes clear and doable. HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. Should requested information not be available within this time, the inquiry will be acknowledged giving Writing SOP’s during a pre-opening is very time consuming and stressful with having to meet your deadlines before the big grand-opening. SOP helps in maintaining quality and consistency of service and standard's in your hotel. Generally, SOPs are the same for all hotels. This is what ensures a high return rate of guests as well as positive reviews. These SOPs are applicable hospitality industry one has to put in place the standard to any standalone hotels who wish to incorporate it into their procedures in its day to day operations which will not only operations and improve its stand in the present mammoth enhance the efficiency and the effectiveness of the work but also competition. Uganda launches COVID-19 Standard Operating Procedures for hospitality Industry. and also for the guests' satisfaction. SOP’s provide consistency. In view of the ongoing Covid pandemic, the Tourism Directorate of Maharashtra Government has issued a Standard Operating Procedure (SOP) for the smooth functioning of hotels and resorts, home-stay, B& Standard Operating & Operation Manuals . Due to the competitive and quick-paced nature of the hospitality industry, hotels cannot afford to … Standard Operating Procedure format. The following manuals index provides the reader with the overview of those extensive business practices employed by … New Normal - Standard Operating Procedures (SOPs) At Courtyard House we are following best suited standard operating procedures and norms … To write a Standard Operating Procedure, or SOP, start by describing the purpose of the process, its limits, and how it is used. Hospitality Course; Standard Operating Procedure Standard Operating Procedure (SOP) Front Office. TECTON STANDARD OPERATING PROCEDURES SECTION SALES & MARKETING SUBJECT RESPONSE TO CUSTOMERS SM-SOP-03 Pages 1 Date Issued: 6/1/97 Revised : 6/1/2006 Effective Date: 7/1/97 POLICY: All inquiries will be answered within the same day of receipt. 6.2 Although the cost of hospitality varies depending upon the venue and nature of the function, staff are required to minimise expenditure. What is a Standard Operating Procedure (SOP)? A typical standard operating procedure has three parts: a purpose, … In the hotel industry where excellent, consistent service is a key factor in success, standard operating procedures, or SOPs, play an important role. The standard operating procedure means doing the things as per the specific process decided by the company. Hospitality Industry In an industry where people interact directly with other people daily, standard procedures are necessary to ensure that these communications go as smoothly as possible. Standard/Safe Operating Procedures can aid a business in regards efficiency, output and consistency of performance while reducing risk to workers. Uganda’s Ministry of Tourism Wildlife and Antiquities(MTWA), through the Post-COVID-19 recovery task force committee on Quality Assurance, on 5 th June launched the Standard Operating Procedures to guide the hospitality Industry in preparation for the re-opening of normal businesses operations henceforth. Introduction Existence of hotels may be traced as far back as antiquity. T Manuals werewritten by Hotel Industry veterans from around the world believed in whovalue of having references to base the Hotel Service operations on, 97% of the individual Hotels make use of SOP’s. Delivering a unique set of services and resources in the hospitality Industry, our aim is simple. The main objective of standard operating procedures is to develop an effective quality system and comply with industry-specific regulations and standards. All businesses benefit and operate at a higher efficiency when they have SOP’s in place. Standard Operating Procedures are often perceived as a bureaucratic task, reflecting an outdated view of their role. Keywords: Standard operating procedure (SOP), hospitality industry, hotel industry, service industry. In order to pave the way for the opening of the accommodation and hospitality businesses in the country on June 8, the Ministry of Health & Family Welfare has unveiled detailed Standard Operating Procedures (SOPs) for Hotels and Hospitality services including restaurants in the country. In a hotel or food service operation, these t Standard Operating Procedure ... Making room inventory is a continuous process in any hotel industry. STANDARD OPERATING PROCEDURE (SOP) FOR EMERGENCY RESPONSE TO HAZARD OR DISASTER INCIDENTS OR ANY OTHER CRISES THAT REQUIRE IMMEDIATE ACTION Prepared by the Risk Management Section, Tourism Department, Ministry of Tourism, Civil Aviation, Ports and Marine. Standard operating procedures in the hospitality sectors have much more importance. Uganda launches COVID-19 Standard Operating Procedures for hospitality Industry. Any document that is a “how to” falls into the category of procedures. A standard operating procedure (SOP) is a set of written steps that captures the best practices of a field or industry as applied in a specific organization. In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. Hospitality Standard Operating Procedure. Designed by Fhyzics Business Consultants Pvt. Fhyzics - a global leader in business analysis - offers business consulting, business analysis, business analytics, process improvement, product development and supply chain services to organisations in India and abroad. Back to SOP Service, Join Partner NetworkCBCP TrainingCBCP Credential, FIBAAR.orgPDMA-India.inSMBCart.comBusiness-Plan-World.comIISCM.org, Business AnalysisSupply ChainRequirements EngineeringProduct Development. We provide unmatchable service delivery with a focus on excellent customer service. The military (e.g. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. SOP-OM-01 : Terminologies in OM SOP-OM-02 : Roles & Responsibilities Of Maintenance SOP-OM-03 : Preventive Maintenance Program for Air-Conditioning SOP-OM-04 : Preventive Maintenance Program For Water Heaters Although it is commonly known to be widely used in the construction industry, it plays the same crucial role in other industries as well. it is very use- full for hospitality industry worker, I am working at the Villa in Bali,very help- full for my field. Due to the competitive and quick-paced nature of the hospitality industry, hotels cannot afford to not utilize tried and true SOP’s. Within the hotel industry, customer service forms the backbone of it all. Firms should invest in better standard operating procedures and emerging environmental technologies to cut operating costs. Owners of small hotels are growing more aware on how and what to do to rise up to the given mark. Hospitality - Operational Policy Staff Gifts and Benefits - Operational Policy Linked documents Hospitality - Operational Policy Related legislation / standards Financial and Performance Management Standard 2009 (Qld) Financial Accountability Act 2009 (Qld) FMPM FBT Procedure The procedure elements are: The policy which describes the mission or standard that your procedure should meet. HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. Whilst Brand standards are anchored in the “why”, providing the key lever for the hotel to deliver the expected guest experience, SOPs describe both the “what” and the “how”. A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP FOOD SAFETY & HYGIENE SOP Food Safety & Hygiene Page 4 The Standard Operation Procedures provided by Swiss International Hospitality identify the various steps that are involved in the fulfillment of a precise task within the Food handling & processing, explain how to act & to proceed during each of these steps and give A standard operating procedure (SOP) is a set of written steps that captures the best practices of a field or industry as applied in a specific organization. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. RSOP1a - Certified Food Protection Manager - doc; RSOP2 - Handwashing - doc; RSOP3 - Glove and Utensil Usage - doc; RSOP4 - Tasting Method - doc; RSOP5 - Employees Eating Drinking Workplace - doc ; RSOP6 - Break Meals - doc; RSOP7 - Contact with … Standard Operating Procedures (SOPs) are written step-by-step guides on how to perform routine or repetitive activities in the workplace. A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. Hospitality SOPs - Operations & Maintenance Details Category: Hospitality. The bar staff is completely responsible for the drinks received from the cellar and must maintain the record of bottles received, returned, quantity of drinks sold, revenue generated, breakages, spillage, beverage cost percentage, etc. Susan Muhwezi, Chairperson of Hotel Owners Association speaking during the launch of the Standard Operating Procedures (SOPs) for hospitality enterprises at … RSOP1 - Employee Health and Personal Hygiene - doc. Identification A hotel's standard operating procedure sets out the policies and protocols of a hotel in a written format that's easily accessible to hotel employees. 1. In the decision's continuation of opening the Hotels and Restaurants across the nation, the MoHFW has come up with SOP for the Hospitality industry MINISTRY OF HEALTH ANNOUNCES "STANDARD OPERATING PROCEDURES" FOR HOSPITALITY SECTOR - Tourism Industry and COVID-19 Finally, there are hybrid standard operating procedures. You can use this guide if you’re an owner, employer, manager, supervisor or worker in a hotel, motel, restaurant or other food service establishment. Standard Operating Procedures (SOP) are mandatory for companies that want to build a predictable and profitable engine. Contact us for Hospitality Consulting Services. There is no doubt about the level of customer service standards Hospitality sector is setting across UAE. 1 Health and Safety for Hospitality Small Business How this guide is organized This guide is meant for small businesses in the hospitality industry. A Standard Operating Procedure (SOP) also commonly referred to as a Safe Operating Procedure/Safe Work Procedure (SWP) allows workers to perform their job in a consistent safe manner. Ultimate standard operating procedure about Step by Step Guest Complaint Handling Procedure. ... that you should prepare before applying to the educational program related to the Hotel business will be your sop for hospitality management . Hospitality SOPs - Accounts                                                                                                Back to SOP ServiceSOP-AC-001 : Role of Accounts SOP-AC-002 : Accounts Organizational Structure SOP-AC-003 : Accounting Metrics SOP-AC-004 : Salary Processing SOP-AC-005 : Various Acts Governing Resorts SOP-AC-006 : Provident Fund SOP-AC-007 : Employee State Insurance SOP-AC-008 : Insurance Requirements of Resorts SOP-AC-009 : Intellectual Property Rights SOP-AC-010 : Asset Management SOP-AC-011 : Cost Reduction Initiatives SOP-AC-012 : Service Tax Procedures SOP-AC-013 : TDS procedure SOP-AC-014 : Professional Tax SOP-AC-015 : Value Added Tax SOP-AC-016 : Luxury Tax, Hospitality SOPs - Food & Beverage SOP-FB-001 : Guest Check-Out Procedure from Outlet SOP-FB-002 : Cleaning Ash Tray SOP-FB-003 : How to Clear Beverage Glasses SOP-FB-004 : Clearing the Table SOP-FB-005 : Clearing the Table between Courses SOP-FB-006 : How to Balance a tray SOP-FB-007 : Delivering Food Orders from Kitchen to Guest Table SOP-FB-008 : How to Enter guest Villa SOP-FB-009 : Replenishment of Sugar SOP-FB-010 : How to spot check floor SOP-FB-011 : Guest Greeting and Seating SOP-FB-012 : Handling Broken Items on Floor SOP-FB-013 : Handling Guest Complaints SOP-FB-014 : Handling Food or Beverage Spilling on Guest SOP-FB-015 : Handling Special Requests or Guest Inconvenience SOP-FB-016 : How to adjust cutlery SOP-FB-017 : Answering Over the Phone SOP-FB-018 : How to handle and maintain equipments SOP-FB-019 : Checking Guest Satisfaction SOP-FB-020 : Procedure to collect Stocks SOP-FB-021 : Delivering Guest Complimentary Service SOP-FB-022 : Guest Menu Communication SOP-FB-023 : Informing Guest about Daily Promotions SOP-FB-024 : Organizing Special Meal Setup SOP-FB-025 : Preparing Salt & Pepper Shakers SOP-FB-026 : Replenishment of Store Stocks SOP-FB-027 : Serving New Beverages SOP-FB-028 : Procedure to serve tea or coffee [Food & Beverage]SOP-FB-29-029 : Procedure for Setting up Table SOP-FB-030 : Presenting Paper Serviette on guest request SOP-FB-031 : Presenting Menu to Guest SOP-FB-032 : Repeating Orders SOP-FB-033 : How to serve Bread SOP-FB-034 : How to do suggestive selling SOP-FB-035 : Taking Food Orders from Guest SOP-FB-036 : Taking Food Orders from Guest over Phone SOP-FB-037 : Taking reservations over the phone SOP-FB-038 : How to unfold the napkin SOP-FB-039 : Upselling of Tea, Coffee or Dessert SOP-FB-040 : Checking and Storing Beverages Stock SOP-FB-041 : Taking Care Of Cigars (Standard and Quality) SOP-FB-042 : Presenting Cigars to Guest SOP-FB-043 : Setting up of Bar Counter for Bar Services SOP-FB-044 : Bar Closing Procedures SOP-FB-045 : Bar Hygiene SOP-FB-046 : Procedure to serve cold towels during Guest visit to restaurant SOP-FB-047 : Organising Bar Outlet for the day SOP-FB-048 : Procedure to take Wine orders SOP-FB-049 : Serving Wine by Glass SOP-FB-050 : Cleaning And Sanitizing Food Contact Services SOP-FB-051 : Food And Safety Checklist SOP-FB-052 : Controlling the time temp during prep SOP-FB-053 : Cooking and Reheating Temp Log SOP-FB-054 : Cooking Potentially Hazardous Food SOP-FB-055 : Cooling Potentially Hazardous Food SOP-FB-056 : Cooling Temperature Log SOP-FB-057 : Damage or discarded product log SOP-FB-058 : Date Marking Ready-To-Eat Potential Hazardous Food SOP-FB-059 : Employee Food Safety Training Record SOP-FB-060 : Food Contact Surfaces Cleaning and Sanitizing Log SOP-FB-061 : Handling a Food recall SOP-FB-062 : Holding Hot and Cold Potential Hazardous Food SOP-FB-063 : Personal Hygiene SOP-FB-064 : Preventing Contamination at Food Bars SOP-FB-065 : Preventing Cross Contamination During Storage and Preparation SOP-FB-66-066 : Production Log SOP-FB-067 : Receiving Deliveries SOP-FB-068 : Receiving Log SOP-FB-069 : Refrigeration Log SOP-FB-070 : Reheating Potential Hazardous Food SOP-FB-071 : Serving Food, Hospitality SOPs - Front Office SOP-FO-001 : Batch Close Process SOP-FO-002 : Bill Preparation SOP-FO-003 : Bill settlement by cash SOP-FO-004 : Car Amenity for Airport Transfer SOP-FO-005 : Car Checking Procedure SOP-FO-006 : Cash Receipt Voucher SOP-FO-007 : Chauffeur's Guidelines SOP-FO-008 : Checking and Signing Registration Card SOP-FO-009 : Bill Settlement by City Ledger SOP-FO-010 : Complimentary Room Policy SOP-FO-011 : Dealing with Stay Over SOP-FO-012 : Dealing with Under Stay SOP-FO-013 : Delivering WakeUp Call-Front Office Procedure SOP-FO-014 : DND Procedure SOP-FO-015 : Doctor on Call SOP-FO-016 : Electronic Locker Safe Opening SOP-FO-017 : Check In- Escorting SOP-FO-018 : Check In- Filling Up Registration Card SOP-FO-019 : Handling Front Office Master Key SOP-FO-020 : Welcoming and Greeting SOP-FO-021 : Grooming Standards SOP-FO-022 : Guest Birthday and Anniversary SOP-FO-023 : Handling Guest Complaints SOP-FO-024 : Handling Guest Query in Person SOP-FO-025 : Handling Guest Query over Telephone SOP-FO-026 : IOwe You (IOU) SOP-FO-027 : Issuing Duplicate Room Key to Guest SOP-FO-028 : Letter Writing Format SOP-FO-029 : Miscellaneous Voucher SOP-FO-030 : Monitoring and Maintaining Room SOP-FO-031 : Night Audit Process SOP-FO-032 : Paging or Locating a Guest SOP-FO-033 : Paid Out Voucher SOP-FO-034 : Petty Cash Voucher SOP-FO-035 : Check In - Pre Registration SOP-FO-036 : Gift or Discount Coupon SOP-FO-037 : Posting Charges-Receiving Cash Advance SOP-FO-038 : Posting Charges-Receiving Cheque Advance SOP-FO-039 : Posting charges-Receiving Advance via Bank Transfer SOP-FO-040 : Receiving Courier-Receiving Advance via Bank Transfer SOP-FO-041 :Posting Charges-Receiving Credit Card Advance SOP-FO-042 : Check In- Group Registration SOP-FO-043 : Check In-Registration With Reservation SOP-FO-044 :Check In-Registration Without Reservation SOP-FO-045 : Pre Registration- Room Assignment SOP-FO-046 : Standard Phrases to Address SOP-FO-047 : Taking down wake up call SOP-FO-048 : Taking Guest feedback SOP-FO-049 : UP Selling SOP-FO-050 : VIP Amenity procedure SOP-FO-051 : VIP check in process SOP-FO-052 : Bell Boy Guest Handling Operating Procedure at time of Check-in SOP-FO-053 :Glossary Used in Front Office, Hospitality SOPs - Housekeeping SOP-HK-001 : Glossary Used in Resort Technologies SOP-HK-002 : Responsibilities of Housekeeping SOP-HK-003 : Duties of Housekeeping Personnel SOP-HK-004 : Personal Attributes of Housekeeping Staff SOP-HK-005 : Housekeeping Department Layout SOP-HK-006 : Housekeeping Coordination with Front Office SOP-HK-007 : Coordination with Maintenance Department SOP-HK-008 : Housekeeping Coordination with Food and Beverages SOP-HK-009 : Housekeeping coordination with other departments SOP-HK-010 : Management Process of Housekeeping SOP-HK-011 : Minimum Requirements of Housekeeping SOP-HK-012 : Housekeeping Job Description SOP-HK-013 : Housekeeping Position Description SOP-HK-014 : Housekeeping Job Specification, Job List and Job Break Down SOP-HK-015 : Determining Staff Strength in Housekeeping SOP-HK-016 : Housekeeping Staff Guide SOP-HK-017 : Recruitment Process of Housekeeping SOP-HK-018 : Employee Selection Procedure SOP-HK-019 : Employee Training SOP-HK-020 : Scheduling Practises SOP-HK-021 : Employee Motivation SOP-HK-022 : Performance Appraisal SOP-HK-023 : Guidelines of Outsourcing SOP-HK-024 : Planning Housekeeping Operations SOP-HK-025 : Housekeeping of Daily Routines and System SOP-HK-026 : Housekeeping Inventories SOP-HK-027 : Composition, care, and cleaning of different surfaces SOP-HK-028 : Guest Floor Rules SOP-HK-029 : Guestroom Status SOP-HK-030 : Guest-floor Reportable SOP-HK-031 : Public Area Cleaning SOP-HK-032 : Housekeeping Supervisions SOP-HK-033 : Housekeeping of Forms, Records and Register SOP-HK-034 : Telephone Call Handling SOP-HK-035 : Paging Systems and Methods SOP-HK-036 : Difficult Situation Handling SOP-HK-037 : Housekeeping Budgeting SOP-HK-038 : Linen and Laundry Operations SOP-HK-039 : Safety and Security of Housekeeping SOP-HK-040 : Ergonomics in Housekeeping SOP-HK-041 : Pest Control and Waste Disposal SOP-HK-042 : Horticulture SOP-HK-043 : Mini Bar Operating and Tracking Procedure, Hospitality SOPs - HR & Admin SOP-HR-001 : Recruitment Process SOP-HR-002 : Joining Formalities SOP-HR-003 : New Employee Orientation SOP-HR-004 : Employee Personal File SOP-HR-005 : Salary Processing and Disbursement SOP-HR-006 : Provident Fund SOP-HR-007 : ESI SOP-HR-008 : Employee Benefits SOP-HR-009 : Tracking items issued to employees SOP-HR-010 : Leaves SOP-HR-011 : Organization Code Of Conduct SOP-HR-012 : Grievance and Complaints Procedure SOP-HR-013 : Performance Appraisal, Increment and Promotion SOP-HR-014 : Grooming Standards SOP-HR-015 : Health And Safety SOP-HR-016 : Interaction With Guests, Managers and Colleagues SOP-HR-017 : List of Employees SOP-HR-018 : Attendance And Time Office SOP-HR-019 : Asset register SOP-HR-020 : Professional Development and Training SOP-HR-021 : Disciplinary Proceedings SOP-HR-022 : Exit and Retention Policy SOP-HR-023 : Transfer Policy SOP-HR-024 : Travel Reimbursement Policy SOP-HR-025 : Rewards and Recognition SOP-HR-026 : Employee Suggestion Scheme SOP-HR-027 : IT, Email and Social Media Policy, Hospitality SOPs - Operations & Maintenance SOP-OM-001 : Terminologies in OM SOP-OM-002 : Roles & Responsibilities Of Maintenance SOP-OM-003 : Preventive Maintenance Program for Air-Conditioning SOP-OM-004 : Preventive Maintenance Program For Water Heaters SOP-OM-005 : Preventive Maintenance program For Electrical & Electronic Equipment’s SOP-OM-006 : Preventive Maintenance Program For Furniture SOP-OM-007 : Windows and Glass pane maintenance SOP-OM-008 : Maintenance Forms SOP-OM-009 : Maintenance & Safe Operation Of Vehicles SOP-OM-010 : Signages within Organization Premises SOP-OM-011 : Maintenance of Pool side area SOP-OM-012 : Maintenance of Gym SOP-OM-013 : Breakdown Maintenance in Occupied Room SOP-OM-014 : Interaction and Co-ordination with Other Departments SOP-OM-015 : Maintenance & Upkeep of Fire Extinguisher SOP-OM-016 : Generator Maintenance SOP-OM-017 : Utilities Management SOP-OM-018 : Asset & Equipment legal Compliances SOP-OM-019 : Operational Safety of Gas & Electrical Equipment in Production Areas SOP-OM-020 : Inspection & Maintenance of Drainage Systems SOP-OM-021 : Rain Water Harvesting SOP-OM-022 : Green Initiatives Within Organization Premises SOP-OM-023 : Pest Control in Organization Premises SOP-OM-024 : General Precautionary Actions SOP-OM-025 : Handling of Locks and Key SOP-OM-026 : Control of Inventory and Spare Parts SOP-OM-027 : Maintenance Registers & Records SOP-OM-028 : Painting & Renovation SOP-OM-029 : Closets, Washbasins and Bathtubs Maintenance, Hospitality SOPs - Sales & Marketing SOP-SM-001 : The Sales and Marketing Organization SOP-SM-002 : Sales and Marketing functions SOP-SM-003 : Terminologies in Sales and Marketing SOP-SM-004 : The Sales Process SOP-SM-005 : Negotiation Techniques SOP-SM-006 : Customer Relationship Management SOP-SM-007 : Effective Techniques in Sales SOP-SM-008 : Marketing Techniques SOP-SM-009 : Customer Service in Sales SOP-SM-010 : Credit Policy SOP-SM-011 : Booking Policy SOP-SM-012 : Cancellation Policy SOP-SM-013 : Discount Policy, Hospitality SOPs - SecuritySOP-SE-001 : Public Access AED SOP-SE-002 : Banquet Hall SOP-SE-003 : Blood Borne Pathogens SOP-SE-004 : CCTV SOP-SE-005 : Clean up Of Broken Mercury LightBulbs SOP-SE-006 : Fire Drill SOP-SE-007 : First Aid SOP-SE-008 : Guest Death SOP-SE-009 : Guest Floor Patrolling SOP-SE-010 : Hazard Communication SOP-SE-011 : In room safe locker SOP-SE-012 : Legionella Bacteria Growth Prevention in Water SOP-SE-013 : Lost or Missing Persons SOP-SE-014 : Dealing With Open Flames SOP-SE-015 : Personal Protective Equipment SOP-SE-016 : Safety and Security Training SOP-SE-017 : Valet Parking SOP-SE-018 : Vehicle Safety SOP-SE-019 : VIP Handling SOP-SE-020 : Incoming Outgoing Vehicle Inspection SOP-SE-021 : Health Standards SOP-SE-022 : Grooming Standards SOP-SE-023 : Poisonous Insects and Snake Bite SOP-SE-024 : Incoming Personnel Inspection, For more details on Standard Operating Procedure (SOP) related services, please click here. 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