So they find difficulties to manage works. This new era’s technology has industrial organizations, made workers job easier, faster, comfortable and much more convenient. ADVERTISEMENTS: Read this article to learn about Office Operations. In the offices they used Walkie talkie as a telephone. The Front Office develops and maintains a comprehensive database of guest information, coordinates guest services, and ensures guest … Whereas now the decision was taken according to the majority of the council members. After reading this article you will learn about: 1. They do centralized work for other departments. The island office would be evolving with the new technologies. VAT Registration No: 842417633. They have to deal with typing service, maintain the records, and look after office supplies like stationeries. This changes has inspired workers to do their as they find comfortable while working in the office. No plagiarism, guaranteed! As well as work on projects of the government. But now in island offices we can see ergonomic chair and table which is suitable for workers. This report is based on Noon Velidhoo island office. This department helps other departments on their work. Secondly it is seen as a source of infinite information, and third, a problem-solving center. (Siraj, Changes to the office and workers in the future, 2011). The front office should alert all guests and inform them to use the staircase and not the lift. Qualifications. Whether you’re looking for support with CRM, social media, human resources, or accounting, office management software can help. The front office largely consists of client-facing roles. This department is supervised by office administration manager. Past Papers and Mark Schemes: Front Office Operations & Administration. Aggregate: C- (Minus) in KCSE In addition, the indicated; minimum grades in the following subjects;  English C- and Mathematics D+ or any other equivalent qualification or KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit. Company Registration No: 4964706. The role is often tasked with the efficient and smooth running of the entire front desk operation, as well as the staff who work there. Island offices serve public on behalf of government. The councils will bring massive changes to island office workers roles. Still in island offices fax machines are used frequently. It is a job oriented Diploma course. PapaCambridge provides General Front Office Operations in Hospitality (L1) BTEC Entry Level, Level 1 and Level 1 Introductory Notes and Resources that includes topical notes, unit wise notes, quick revision notes, detailed notes and a lot more. We're here to answer any questions you have about our services. This module connects reservation, housekeeping, spa, activities, and guest relations management modules in a single environment. Office administration is about controlling over all the departments activities in an organization. Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required. The front office staff should make sure that old and handicapped guests are located and helped to leave the hotel. Bank : Cooperative Bank of Kenya The Front Office Operations and Administration Diploma provided by the United Africa College - UAC is a On Campus Diploma that takes place in K.C.S Building 4th and 12th Floor Along Mama Ngina Street Opposite Hilton Hotel - P.O Box 46933-00100 Nairobi Kenya. The telephone department staff should be alert during the fire to coordinate communication. They can connect and easily communicate with people even from long distance. Its a process which handles day-to-day operations of an office. (Mohamed S. , Changes is office furniture , 2011), As the government plan is islanders get all the facilities from their island or at least from their atoll office which government provides through Male’ offices. Islanders would be able get several services from island office itself or within the atoll. This offices work for the development of the island and serve them on behalf of government. For example, customer service, sales, and industry experts who provide advisory services are … This article covers topics such as – course details, duration, eligibility criteria, colleges & admission process, syllabus and career prospects. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. In earlier days when police stations where not there in the islands, island offices take the responsibility of that. Furthermore they are responsible for maintaining records filing them. Because of the new technology and new system government is following these offices has evolved, by its structure, responsibility, empowerment and technology. In earlier days some of the services were not available from island offices due to lack of sophisticated equipments and technology. Information Technology Faxing became more popular when internet was not available. Apply to Office Administrator, Front Desk Agent and more! It is a two way Radio transceiver. Disclaimer: This work has been submitted by a university student. (Source: A request for accommodation by the guest in a hotel for any particular period is called reservation. So island offices will require employees to do administrative works. Office management software. *You can also browse our support articles here >. (Siraj, 2011). Workers feel so uncomfortable and even had health problems as they were not ergonomic furniture. Government has decided separate Maldives as provinces. Basically in an island office there are maximum 8 members. In addition to that both vice chief guests were responsible for monitoring administrative officer’s work. Later on when the type writer was available they started typing using type writers. For every worker there is a computer which is connected to internet. The communication follow was downwards. The front office and the sale of guest rooms is the lodging industry’s largest income producer and one of its most profitable operating departments. Our academic experts are ready and waiting to assist with any writing project you may have. Do you have a 2:1 degree or higher? Where the island chiefs were replaced by a council consists of more than five members. In the future the island office has taken much more responsibilities of the island and public as the technology was introduced the working environment is more comfortable and with sophisticated equipments the administrative process are faster and more convenient. (Mohamed S. , New office equipments and technology, 2011), In the island offices early days they used to have wooden chairs, table and cupboards. Select a series from the options below or scroll down to view past papers, examiner reports and marking schemes from past examination series in your selected subject. Other than the island chief there were two more vice island chiefs. For example they were not having the responsibility of issuing birth certificates because they were not having machineries and technology to do that. Branch : Stima Plaza Further more urban development, waste management and organizing the social activities to improve awareness among the people. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. The administrative officer complains that there are very few workers in lower level. Educators who are preparingprofession-als for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international ap- Copyright © 2003 - 2021 - UKEssays is a trading name of All Answers Ltd, a company registered in England and Wales. Front Office Operations & Administration can be studied as a single subject or as part of one of our Professional Qualifications. Simply put, front office staff are the people who directly generate revenue for the company. Front desk operations. Looking for a flexible role? Meaning of Office Operations 2. The Account details are indicated below: Importance of Front Office Department: Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them. Back office administration is the process of managing these operations so they achieve business goals and objectives. (Mohamed s. , 2011), As the democracy was introduced very recently. Office management software allows you to customize and manage “front-office” and “back-office” tasks. It is the first and the last department where a guest interacts. Submit a written application indicating your county and province of birth, and ensure that you attach copies of your academic and school leaving testimonials and National Identity Card ( or Birth Certificate.) E-mails fax and other software’s increase the speed of information. Two administrative officer and two secretaries were low level employees in the office. Front office is a department or team that interacts with the customer and/or directly generates revenue. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc So Atoll offices were responsible for that till the year 1991. Under pressure in other departments they assist perform as general reserve force. These operations involve activities such as − Determining the type of guest (fresh/repeat) by checking the database. So the island office structure has changed. So they have to do more administrative works. (Mohamed S. , 2011), They provide several services with the limited equipments and technology. Accounting procedure involve - settlement of the guest bills - accepted advance booking of hotel rooms - settle bills at the time of check- out 5 6. But now the office is computerized. Importance of Office Operation 3. Write your name on the backside of the bank slip and attach the original slip to your application letter. When computer was introduced one computer was in the office. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on Howe City Hotel, New York 1794 The second half of the 18th century, before the French Revolution (1789-99), is referred as the ‘golden era of era’. Working environment has large capacity. 3,906 Front Office Administrator jobs available on Related Links: Examination Timetable. In addition to that they have to do all the paper works which top managers assign them to do. : 01129070937100 The technology has brought various changes to the office, equipments, workers and their roles. Unlike previous they find no problem of delivering the information’s. Front Office Department is one of the most Course Content: - Guest Relations. Check all the details of this 9 months Front Office Operations & Administration. Course Duration: One and half years. The first one is related to the sales and marketing department. (Whitehead, 1973), Island offices are the local organizations in each and every island to work on the development and organizing in order to contribute to the government in over all development of the Maldives. The front office represents the customer-facing division of a firm. Last year (2010) they started to issue National identity cards and registration certificates and licenses through atoll offices. The third edition of Hotel Front Office Management continues to address the demands of the hotel industry in the new millennium. This is contributing development of the island evenly. This department is supervised by office administration manager. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through … You will understand the role of Front Office as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. Visit our website to learn more about this and our other qualifications. CHAPTER ONE INTRODUCTION AND STATEMENT OF THE STUDY The front office has traditionally been thought of as a check-in, check-out point by the guest. At that time responsibility of island chief was to organize, control and monitor the vice island chief’s works. A study of the flow of activities and functions in today's lodging operation. A sustainable environment has created for workers. Its a process which handles day-to-day operations of an office. Another one was responsible for financial sector or budgeting. The success of this critical … Now instead of posting letters they send e-mails to the offices and government. Workers couldn’t work properly using one computer. More responsibility means more employment. Account Name : Kenya Utalii College Fees Account But unlike before now they have to be aware of computer because their role or the work is depended on it. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on then please: Our academic writing and marking services can help you! This department helps other departments on their work. When they started the services were not having all the facilities and technologies. And they will come near office. The different back office operations must be managed properly to ensure they continue to support the front office. The following are common examples of front office. So in the future they will need more administrative workers. In those days, ‘Grand Tour’ of … Furthermore he was the one responsible for cleaning and maintenance system of the island and responding to other offices and government. Front Office - VIP Amenities Request Order Form Terms and Conditions - Serviced Apartment / Long Stay Lease Since 2012 is helping hoteliers around the world to set up their hotel operations. Members of the front office are most noticeable and also ashamed well confessant/knowledgeable about the hotel. Administrative workers role haven’t changed. When office has to pass any emergency message, earlier days they used bells to inform citizen. Study for free with our range of university lectures! Reference this. General Front Office Operations in Hospitality (L1) Notes. The first employees who come into contact with most Guests are the front office staff. Also, the front-office functionality includes the Xpress Check-In Wireless module that allows front-office managers to check the guests in and out via an iPad and encode a room key on the spot. You should also provide a reliable postal address, email and/or telephone contact. Office administration is about controlling over all the departments activities in an organization. As top level ones there were an island chief and two vice island chiefs. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. The small tasks they used to do now do by a single process which saves time. In this article, we will have an in-depth analysis of Diploma in Front Office Operations course. Mombasa Campus Main Campus, Off Thika Road Kisumu Campus, Your trusted source of information for courses offered by Universities and Colleges in Kenya, Certificate in Business and office Management, Certificate in Computerized Secretarial Studies, Certificate in Front Office Operations and Administration. 1,000/- (or US $50- for non-Kenyans) in any branch of the Co-operative Bank. Telephone has made workers life simpler. Because of these offices citizen would be further benefitted. Classification of Office Operations. FRONT OFFICE DEPARTMENT Communication and Accounting are the most important functions of the front desk operation. Registered Data Controller No: Z1821391. For example, the paper works were typed by the type writers which take a lot of time. Typically, each back office department has its own manager, but the entirety of back office management can fall to a dedicated manager or even to the … They control and organize Whole Island and try to develop the island. - Front Office Operations and Administration. Front office personnel are usually the first point of contact for anyone calling or visiting a business. They do centralized work for other departments. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. Institute of Commercial Management | Qualification Subject. Deposit a non-refundable application fee of KShs. Ensuring preferences of the guest to … The Front Office Management Skills has been specifically designed to assess an individual's job prospects by evaluating working skills and job readiness. (Mohamed, 2011). This feature is currently in development, will be rolled out soon Study Material Animation Arts & Humanities Class 1 to 10 Commerce Engg and Tech Entrance Exams Fashion Designing Graphic Designing Hospitality Language Law Management Mass Communication Medical Miscellaneous Sciences Startups Travel & Tourism Front Office Management Syllabus This course focuses on the management role in the organization and structure of hotels, restaurants, clubs, and resorts. (mohamed, 2011). MODULE 6B Front Office Operations 78 Hospitality Management Notes 21 FRONT OFFICE OPERATIONS The main function of any hotel is to sell rooms which contributes the maximum towards revenue of the hotel. Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. One of the vice island chief job was to taking the responsibility of housing planning and registration. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of This book is written with the aim to bring hotel operations closer to tourism and hotel management students in terms of two key departments. Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. Using fax machines and scanners even improved their work. Certificate in Front Office Operations and Administration at Kenya Utalii College (KUC) - Main Campus, Off Thika Road Course Details, Length, Entry Requirements and Application Procedure They provide services like housing planning, registration work of houses and property of people and Issuing birth certificates and licenses. Meaning of Office Operations: An office procedure consists of several steps or actions and the smallest step in the entire procedure is called […] Nowadays they use mega phone which has high sound that people can hear while they are in home. Standard Operating Procedure (SOP) Front Office Front office of a Hotel is the most important place. This is not an example of the work produced by our Essay Writing Service. Most of them were working as island chiefs, while there were few people to do administrative works.