In Stock . You have been an excellent help. You are great! Hi Mallory Thanks for all of your help, it’s been really easy to work with you. Thank you so much for your help! Thank You again. Problem #2: Partially Closed ValvesWhen valves fail to close properly, then the faucet can leak. I rated you a 5. Subscribe to our free e-newsletter, and get new tips every two weeks. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Once you have finished troubleshooting your Sloan automatic faucet and found the solenoid to be the culprit, then choosing the right solenoid replacement for your faucet is the next step. No, you’re not seeing double! I speak English with difficulty and I have a lot of spelling. It can cause the valves to only partially close and leak, or stop the valve from opening at all. This means that you have to narrow down the causes to find the culprit. If your Sloan automatic faucet won't turn off, first check to confirm all connections and components of your faucet are tightly secured into place. Choose from troubleshooting for your Sloan flushometer, faucet, or hand dryer. Just made me a lifetime customer! Problem #1: Erratic Valve NoisesWhen a buzzing or hammering sound is emitted when operating the faucet, that signifies a problem with the solenoid due to the pipe or water pressure. If your touchless faucet has stopped working, try these troubleshooting tips before calling a repairman. Check that none of the adhesive has been left behind and is covering the eye. Sloan automatic faucet valve. I have already referred your company to 3 of my friends who are facilities managers with different company's \. Excellent Job! For bathroom sinks in offices, schools, entertainment venues, hospitals or any public buildings, choose from a wide selection of mounting and style options. Plus, learn how to identify the difference between old and new solenoids in this article. 3 When hands are moved away from the sensor, the loss of Mallory was great, she helped search for hydrant keys even when I was sure what we needed ... outstanding customer service. Katrina helped me in the live chat. Sloan Optima(R) ELF-10/ESF-20/ESF-30 Faucet Parts Breakdown Learn More. She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska. We did it! A bad solenoid will click at a very low tone. Just a little background for this testimonial. The Top Online Resource for Sloan Fixtures, Repair Parts, and More. Worked beautifully. I appreciate her help. This units included in the Optima series include the following faucet models: EBF-625, EBF-655, EBF-650, EBF-615, EBF-550, EBF-550-S, EBF-750, EBF-750-S, EBF-755, EBF-85, EBF-187, ETF-80, ETF-500, ETF-600, ETF-610, ETF-660, ETF-700, ETF-770, ETF-800, ETF-880, EAF-100, EAF-150, EAF-275 (Solar), EAF-350, EAF-700, and EAF-750. View Details . I will definitely keep your contact information handy for future use. Home / Complete Fixtures / ... Sloan Solar-Powered Faucets. Jeff J. Sloan Ecos, G2, and … I'll always call Kully Supply. I received it on 2/27/2018. This can be caused by a variety of reasons and many areas within the faucet will need to be reviewed, including checking the connections, components, and diaphragm. Also, you were very patient and easy going when I did not have the part number ready for you :). Automatic Faucets and Automatic Soap Dispenser. Starting at: $9.27 . (Really, tell her that a customer was very pleased and wanted to take time to say so.). Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. Have a great day! And let's not forget the added convenience of our matching faucet combo packages. If everything is secure, and the faucet is still running, make sure there all parts are clean and there are no blockages. Solenoid Troubleshooting Sloan Faucets: The Most Common Problems + FAQ. However the repair only lasted a day. Sloan Valve Company recommends installation of our trim plate with anti- ... Troubleshooting section of this instruction manual. Thank you for making my job easier!!! EAF-100 Faucet Parts Breakdown Learn More. Take he to lunch on me! Give her a bonus or at least a public "atta boy" (or girl in this case)! The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! This product contains sensitive electronic components. How to Reset a Faucet. Mallory, spout was received today and looked great. Thanks for your help with this. A: Solenoid failure is usually due to mineral deposit build up around the magnet, which is caused by hard water. Thanks so much, have a good weekend. This means that you have to narrow down the causes to find the culprit. This units included in the Optima series include the following faucet models: EBF-625, EBF-655, EBF-650, EBF-615, EBF-550, EBF-550-S, EBF-750, EBF-750-S, EBF-755, EBF-85, EBF-187, ETF-80, ETF-500, ETF-600, ETF-610, ETF-660, ETF-700, ETF-770, ETF-800, ETF-880, EAF-100, EAF-150, EAF-275 (Solar), EAF-350, EAF-700, and EAF-750. I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. A: Read problem 32 listed above, it can be for a multitude of reasons, but if you cannot find the culprit, you may simply need to replace the solenoid since it will need to be replaced at some point. She truly is a great person and I have enjoyed getting to know her. The handle must be in the open position for the touchless sensor to operate. EFX-3 BASYS Faucet Repair Parts Return to Sloan Valve Repair Parts. You can add a touch sensor or motion-activated faucet anywhere a regular faucet is used. It looks great. Unlike our competitors that simply share the line drawings supplied by Sloan, we remake Sloan's parts breakdowns with our high-quality, parts photos, making part identification easier for you. I know where I will go for any plumbing issues I may run in to!! I would like to give a big "thank you" to Mallory. The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. Hardwired, touchless Optima® faucets bring water efficiency, hygiene and style to any commercial restroom. Plug-In Transformer, Surgical Bend Spout and Shower Spray Head with Above Deck Mechanical Mixing Valve. Take a look at all of the electronic faucet parts available here on SloanRepair.com. View our Sloan Faucet Parts Breakdowns. She was courteous, helpful, knowledgeable and represented your company very well. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. These erratic valve noises can be caused by a couple of different factors: A big difference in pressure between the inlet and outlets, High-pressure water traveling through a pipe with too small of a diameter. She said she would send me out a new cartridge and It should arrive in about 3 days. Again, thank you for updates and accuracy of your delivery time for this order. Another successful hassle free order with Kully! Shealyn B. was wonderful to work with! Contact Sloan Valve Company Installation Engineering Department (see below). Shawn was super helpful and quickly informed me about the replacement parts I needed. If the length of the flush is too short, or if the valve turns off immediately … Very satisfied with the attention and professionalism of Mallory. Find Sloan flush valves, faucets, china, repair parts, tools, and accessories easily with the high-quality product photos and full descriptions on our website. Sensor-activated BASYS® faucets bring water savings, hygiene and style to bathroom sinks in offices, schools, entertainment venues, hospitals or any public buildings. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us. ", Sloan Hardwire Faucet Troubleshooting Guides, Sloan Battery-Powered Faucet Troubleshooting Guides. But you are really amazing. I cannot tell you how much I appreciate your assistance! She did what she said she would do in a timely fashion. I am one of your strongest supporters. A: When the solenoid in your faucet is bad, your faucet will not functioning properly. Specifications: ADA Compliant, Sensor Activated, 6 VDC, Chrome Plated Brass, Pedestal Hand Washing Faucet with 0.5 gpm aerator and the following features: I called my plumber and he said he couldn't come till 3/4/2018. Motion Sensor Faucet Troubleshooting If the Sloan faucet has recently been installed or replaced, make sure that the adhesive label has been removed from the top of the sensor eye. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. I am shocked that the order went through as promised without any problems. I have been dealing with Flushmate Customer Service for over two weeks. I will not hesitate to order parts from Kully Supply next time. Here are some resources to help you easily find and buy the correct solenoid needed to fix your faucets: Utilize our Sloan Optima solenoid replacement chart to easily find the right solenoid for your Sloan Optima faucet. Thank you! Unfortunately, good customer service like that has become difficult to find. Plus, learn how to identify the difference between old and new solenoids in this article. Use care not to damage pins and connectors during troubleshooting. Am very impressed with your professionalism and efficiency. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. Our seven new sensor-activated automatic soap dispensers are designed to pair perfectly with the Sloan automatic faucets you already love for their style, performance and durability. Managers always here when things go wrong but rarely do they when they go right. I appreciate the customer service… that’s why I keep coming back! A: A bad solenoid can sometimes emit clicking sounds at a very low tone. Item # SKU: Note: Do not use abrasive or chemical cleaners to clean flushometer that may dull the luster and attack the chrome or decorative finish. You are amazing! Q: Can a solenoid be repaired?A: No, when a Sloan solenoid is bad, it is designed to simply be replaced, not repaired. Thank you for your excellent service!!!! The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Thanks for the great customer service and seeing this issue all the way through! Choose from troubleshooting guides for your Sloan hardwire faucet or Sloan battery-powered faucet. All of you were super helpful, thorough and knowledgeable. Faucet Will Not Turn On. Thank you Mallory! Handle Not in Open Position. Click the image for a full parts list. Thanks so much for everything. You must have JavaScript enabled in your browser to utilize the functionality of this website. A big thanks to you and your company for the help, also the videos were a help. 2.Faucet does not deliver any water when Sensor is activated. I would not hesitate to deal with Kully in the future. Have a great week!!! Karaley I knew it was only a matter of time with her ability to treat people someone would see that. I am so happy doing business with you. Not only do we carry all of the parts needed to repair your sensor activated faucets, we also supply our customers with product breakdowns and faucet troubleshooting guides to help identify the correct repair parts needed to fix faulty, damaged or broken faucets. Thank you Mallory!! Q: Will a bad solenoid click?A: A bad solenoid can sometimes emit clicking sounds at a very low tone. I took a lot of her time for parts that are not all that valuable, but important to me. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. I appreciate you. Create a striking commercial bathroom design with touchless BASYS® faucets. When valves fail to close properly, then the faucet can leak. We provide Sloan faucet troubleshooting guides for your convenience. You are amazing, I am from the Middle East. Sloan Optima® Flushometer Troubleshooting Guide ATTENTION INSTALLERS: With the exception of the control stop inlet, DO NOT USE pipe sealant or plumbing grease on any valve component or coupling! I scheduled it with him. Products as described and fast shipping. Sloan Faucet Troubleshooting Guides We provide Sloan faucet troubleshooting guides for your convenience. If the culprit of the valve is not found, then the solenoid might simply need to be replaced. Happy holidays and wonderful 2017 for you and yours. Sloan Valve This is your bathroom life at pretty much any public place: at the toilet, urinal, faucet, soap dispenser, and air dryer, waving your hands, praying it will work. Sort By Show. Sometimes it does. Thank you so much for the information from Haws Corp. That was exactly what I needed to know. Best Wishes. Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with. Absolutely the best customer service I've ever seen with a company. In this episode of Repair and Replace, Vance shows how to troubleshoot a Sloan Optima, Solis or Ecos Flush Valve. Tighten the main coupling ring. I called back on 2/22/2018 and spoke to another gracious young lady. In closing let me thank everyone I dealt with for going above and beyond in customer service.. thank you for the good service and kindness to help in such a kind way. Sloan manufactures automatic flush valves for restroom toilets and urinals. hi Mallory I nominate her for employee of the month! I appreciate all of your help this is exactly what I needed. Order Minimum is $50. 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