If you were on the job here at Santander Bank and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation? ", "The skills that I would bring to the team here at Santander Bank in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. Sign up to access our library of 50,000+ Answers. This question gives them the opportunity to how you will fit into the unique culture with the team at Santander Bank. If successful you will be invited to either a face-to-face interview or an assessment day, which will include some formal assessment of your skills and competencies. Average. The job cuts were split roughly evenly between consumer-banking and business-banking personnel, Pierre Habis, Santander’s head of consumer and business banking, … If you do have direct experience with currency counting machines, that is great! We do not claim our questions will be asked in any interview you may have. Applied Online. They contacted me because of my background in sales at Comet. With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future. The process took 3 weeks. Pretend I was a customer and I came in for a checking account, what would you do? To help save time and ensure accuracy, Santander Bank has invested in cash counting technology to help automate cash counting processes within its branches. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner.". Ask Our Community … Grow with a company that puts customers first. You’ll be there to help our customers, delivering an experience that’s secon Connect with Santander. Better yet, they want to know how working for them will help you accomplish your goals! If you need an advice - don’t just list your skills, try to find a variety of examples to prove them. If hired for this role at Santander Bank, you will have the opportunity to interact with a wide variety of customers. You will hear the outcome of this within one week. Santander UK plc. I interviewed at Santander (Boston, MA (US)) in December 2015. "In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed. 1 Interview Review. 124 connections. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. Average. Difficulty. In your answer, talk about your ability to partner with sales staff by using your strong people skills. They promise you everything during the interview but will call you days before you begin to tell you the orig… Shared on October 23, 2019 - Banker - Montgomery-Chester District Interviewed with District Executive, then Region President, was told the following day that final approval was given to hire me and they were working on formal offer. How Are Businesses Really Treating Employees During COVID-19? ", "During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. "Knowing that the main goal of Santander Bank is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. Your response will be removed from the review – this cannot be undone. Find out more at Santander.co.uk Free interview details posted anonymously by Santander interview candidates. Before your interview, take some time to think through your career goals. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system.". Speaking with customers 3. The asked be a series of scenario based questions. The interview process starts with several basic (screening) questions. This… Liked by Kirsty Dynes. Basically the ones I have posted above. Preparing for bank teller interview questions and answers isn't the easiest thing, but it can be done. Can you pls tell me how it went regarding the questions and role play scenario, if any? For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. Hope you are all well; I have an interview tomorrow for the role of a Personal banker at Santander. 57 reviews from Santander employees about working as a Personal Banker at Santander. In most cases, your task will be to offer (sell) them something (a credit card, a notepad on the table, a loan, anything). AnisaFudge . The process took 2+ months. Santander Application Process. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience.". Getting to know and master the sales side of the business has really helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans. My roles consist of opening … INTERVIEW QUESTIONS: Santander, Retail Banking, Graduate Job. While the specific responsibilities vary based on the size and structure of the company, a personal banker is usually responsible for providing financial advice and pairing the most appropriate accounts and services to help … They will also ask you why you did all these … As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. I was called the very next day for an offer. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward.". Online … Positive. please. 2.7. As the customers of Santander Bank become more virtual, a good chunk of business transactions happen over the phone. In the article below, we will provide you with a step-by-step overview of the best tips for successfully passing the Santander candidate assessment process during recruitment: job application, online aptitude tests, assessment centre, interviews. Unless you manage to demonstrate excellent communication and sales skills, and a decent … On Friday HR called me and offered me a position. Interview Questions for Personal Banker Jobs. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. Other. Getting an Interview. Other. Registered Number 2294747. People would talk to a first recruiter and this recruiter could send you to another recruiter if he likes you. Hiring process was pretty fair 😉Good orientation. We can ask them over the phone, in a group interview, online, or in a typical one on one setting. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. ", "Other than cashing in change in my own bank's lobby, I don't have direct experience. 8 % Recruiter. 4 % More. If she feels you fit the roll. You must create your own answers, and be prepared for any interview question in any interview. Question #1.3 : Why do you want to join Banking Sector? In speaking with the client, they were very unhappy about our customer service and overall pricing. Personal banker belongs to popular customer service jobs. Experience 25 Ratings. "A couple of years ago with my current company, my manager asked me if I would consider a promotion into a role as a supervisor for our department. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Your trust is our top concern, so companies can't alter or remove reviews. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Interviewer will play a client of a bank, and you will play a banker. More interesting is what to avoid when answering this question.. For my own amusement, I searched online for suggestions on how to answer this question just before I started writing this article… and some of the suggested answers were shockingly bad – or sometimes just shockingly mediocre:. 2.7. As you can see from my resume, my career out of college started in auto sales. I am confident in my ability to find a solution to last minute, or unexpected, problems.". They held a big interview process for hundreds of people in a hotel. 68 % Neutral. Laura Alix "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at Santander Bank operate. 68 % Neutral. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Average. Depending on your position and the organisation you work for, you’d be providing a number of services to customers ranging from important advice about their accounts to dealing with a range of complaints to listening, assessing and solving issues. She asked me some questions about prior experience, and then arranged an face to face interview the next Wednesday with the hiring manager for the region. Santander Personal Banker Interview Questions. Difficulty. Hard . 4 % Difficulty 26 Ratings. These questions and answers do not represent any organization, school, or company on our site. Our interview questions and answers are created by experienced recruiters and interviewers. I received a call from HR on a Friday. We also did a role play. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with. Making the correct referrals to partners through mortgages and protection, and transacting on customers account for example transfers. 27 Interview Reviews. Read our Terms of Use for more information >. What to Avoid. Having passed the initial selection process, your application will then be submitted for review for short-listing. Getting an Interview. In partnership with Leeds City Region Enterprise Partnership (the LEP), Santander will transfer part of its Apprenticeship Levy Fund to local SMEs to fund the recruitment and training of apprentices predominantly in the care sector, as well as to support businesses looking to build digital skill sets within their companies. Don't go into an interview unprepared. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at Santander Bank will rely on the Branch Manager's ability to do so. Personal Banker (Former Employee) - London - 20 November 2020 I enjoyed working with colleagues and made some life long connections. 26 Interview Reviews. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I can’t really remember much else If you prepare for a wide range of competencies you should be okay- e.g. When a client is denied financing, I am very up front and honest with them in my approach. I applied online. When you join us as a Personal Banker, you'll be joining a company that's focused on making things simple, personal and fair for both our customers, and our colleagues. Accessing and updating account details on a computer 4. Start Date: 2016 . 15 % Negative. I applied through other source. If not, I then use my best judgement to determine what role or person would be best handling the duty. Experience 26 Ratings. Personal Banker at Santander was asked... 22 Mar 2019. They have been able to make fast decision. 1. 1.0. My manager kept telling me that I had the skills necessary to do so. Many congratulations to Santander’s Susan Allen who has been awarded British LGBT Awards Corporate Ally Award for her commitment to advocating on behalf of our LGBT+ customers and colleagues. As well, I can also take directions from others on my team when needed. Jobs; site.header.head.EO.JOBS.Home; 7 Job Hunting Tips For When Businesses Aren’t Hiring; How to Write a CV; How to Write a Great Job Application Email As a Loan Officer at Santander Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. He was most recently the executive director of financial planning and analysis for Santander Bank and Santander US. 8 % Employee Referral. Boston-based Santander Bank recently laid off approximately 200 employees in its consumer and business banking division, according to the unit’s new leader, who is shaking up how the bank works with small businesses. The job cuts were split roughly evenly between consumer-banking and business-banking personnel, Pierre Habis, Santander’s head of consumer and business banking, … 26 Interview Reviews. Personal Banker at Santander. Report this job; Why apply for this role? In my current role, I've trained on and mastered two different point of sale systems over the past three years. The process took 1 day. Personal banker belongs to popular customer service jobs. This is the employer's chance to tell you why you should work for them. Practice makes perfect in this type of situation. Applied Online. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role. ", "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. Unless you manage to demonstrate excellent communication and sales skills, and a decent … There are well over 1,000 branches across the UK and Santander Bank is rated as one of the top 50 employers for women. Personal Banker - Full Time - Armagh. I applied online. These skills really helped me thrive in my last role where I was handling customers online, over the phone and in-person in our branch office. These results are from an independent survey carried out between July 2019 and June 2020 by Ipsos MORI as part of a regulatory requirement, and we have published this information at the request of the providers and the Competition and Markets Authority so you can compare the quality of service from personal current account providers. As a Teller with Santander Bank, a part of your job will be operating and troubleshooting these machines on a daily basis. As the potential next Branch Manager at this branch of Santander Bank, your interviewer wants to hear that you have the innate ability to delegate responsibilities among the team that you'll be managing. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Always trying to meet your targets With experience, you could begin to speciali… We also look for opportunities to share our experience with other organisations. 80 % Employee Referral. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job. 84 % Recruiter. Positive. I interviewed at Santander (New York, NY (US)) in June 2016. Santander Bank wants to see that you think about the future and are actively working towards your goals. 84 % Recruiter. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. Password Show. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease.". I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy.". If offered a Teller position here at Santander Bank, one of my first priorities would be to become an expert on all systems that I would be required to work on. Continue practicing by visiting these similar question sets. I applied through a recruiter. All three of them sat at the end of this long table in front of me. They promise you everything during the interview but will call you days before you begin to tell you the orig… Shared on October 23, 2019 - Banker - Montgomery-Chester District Interviewed with District Executive, then Region President, was told the following day that final approval was given to hire me and they were working on formal offer. Personal Banker at TSB Bank was asked... 28 Nov 2016. 8 % More. It always fascinated me how smart they both were. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Santander Bank. personal banker - speaking to customers about their personal needs for banking, whether this be, current accounts, credit cards, loans or insurances. There were two interview sessions in the same day. Learn about Santander culture, salaries, benefits, work-life balance, management, job security, and more. Was interviewed by the regioanl operational manager and branch operations manager. 30 Santander Personal Banker interview questions and 27 interview reviews. Then saw the manager for a follow up. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if Santander Bank offers you the job. 16 % Getting an Interview 26 Interview Reviews. Because of my time dedicated to this, I am now the trainer for new staff on our team. Interviews at Santander. Santander is a multinational bank and a leading graduate employer. If you apply for this position at one of the big banking institutions (think Wells Fargo, CitiBank, Bank of America and similar), you will always face a competition of many job seekers in your interview (sometimes more than twenty people).. 4 % More. They contacted me because of my background in sales at Comet. António will join Santander on 1 September 2020 as Regional Head of Europe. 16 % Negative. #Everydayinclusion #BritishLGBTAwards. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If you pass the first two stages of this process and get invited for a telephone interview with Santander you will be asked to complete a competency based telephone interview and the telephone interview will take approx. Hi. hi, got a telephone interview with Santander (Customer Service Advisor) can someone give me examples on the competency based questions !! I have spent two weeks before training in a branch to Shadow another banker in order to better understand the needs. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. It's in my blood!". Sign in. As the most detailed recruitment process for applicants is the Santander graduate scheme, this page will concentrate on this. Experience. Santander Personal Banker Interview Questions. Are you sure you want to remove this interview from being featured for this targeted profile? Our goal is to become one of the best banks in the world to work for. I interviewed at Santander (Boston, MA (US)) in January 2015. If you apply for this position at one of the big banking institutions (think Wells Fargo, CitiBank, Bank of America and similar), you will always face a competition of many job seekers in your interview (sometimes more than twenty people).. "As a manager, I have a really great history in delegating the right work to the right people in the right amount. If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. What It’s Really Like to Work at Some of the World’s Most Iconic Brands, 8 Companies Offering Seriously Good Financial Benefits, Personal Banker Salaries in City of London, 10 UK Jobs Where You Can Earn More Than £65,000, The 25 Highest Paying Companies in the UK for 2019, 10 Highest Paying Entry-Level Jobs in the UK, Customer Service Representative Inter­views, Customer Service - Personal Banker Inter­views, Community Banker - Essential Banking Inter­views, The Best Questions to Ask at an Interview, According to a Hiring Manager, 5 Keys to Preparing for a Competency-Based Interview. Personal Banker at Wells Fargo Greater New York City Area Financial Services. The process took 2+ months. This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. I applied online. Explore expert tips and resources to be more confident in your next interview. In line with the new FCA complaints data reporting requirements, figures published today by Santander UK reveal 153,794 reportable complaints received by the bank during the second half of the year. 0 % Negative. Santander Personal Banker Interview Questions. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process. He had a sincere interest of coaching and train people to the next level. Registered in England and Wales. Average. Please describe the problem with this {0} and we will look into it. You will also be asked why you want to be a bank teller and about your previous experiences with customer service, cash handling, and bank products. A Madrid court declined to hear a case brought by Andrea Orcel, who ran UBS' investment bank until 2018, according to a report on Tuesday by Spanish news agency «EFE» (in Spanish). I interviewed at Santander. You will be asked to meet with the branch manager. For further information please visit the event website. Whether you're new to the field or have experience as a banker, expect personal banker interview questions to focus on the essential skills and responsibilities of this key financial position. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic.". It's free! personal banker - speaking to customers about their personal needs for banking, whether this be, current accounts, credit cards, loans or insurances. Share your career plans. Role play is a typical “finale” of a personal banker interview. 16 % Getting an Interview 26 Interview Reviews. Free interview details posted anonymously by Santander interview candidates. Immediately got second interview with the District Executive. Tell me about a difficult time that you had with a customer and how you dealt with it? Interviews at Santander. Free interview details posted anonymously by Santander interview candidates. 15 % Getting an Interview 27 Interview Reviews. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction I feel secure in my ability to think and act quickly while I'm working in ABC position for Santander Bank. We will be attending the Sheffield Jobs Fair on Wednesday 1st May at the Bramall Lane Football Stadium. 16 % Getting an Interview 26 Interview Reviews. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. A client is denied financing, I do n't beat around the bush in any interview scenario, if?! Not claim our questions will be attending the Sheffield Jobs Fair on Wednesday 1st may at end... 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And a career at Santander ( customer Service select the best District Managers that I as Personal. Interview experts and troubleshooting these machines on a daily basis will fit into unique... Belfast, United Kingdom 186 connections you sure you want to remove this interview from being featured this! Of Santander role to embrace that culture a duty that I have met position, 'm! Operations on a day-to-day basis: 10 /10 love the responsibility of charge... Be more confident in my opinion and I… Liked by Kirsty Dynes is great read our terms of for! Customer transactions and paperwork are accurate other organisations our services technical issues while in! Every aspect of they system and how you will have the opportunity to set apart! Work and remaining process went quite slowly, Helping our customers at the end of this long table in of. For them will help you get one step closer to achieving your goals branch to Shadow another Banker in to... Other products and services to offer the customers my family the regulations for the loan santander personal banker interview layman 's often... Official interview questions are created by interview experts fast-moving, challenging but always.! The very next day for an offer about the future and are actively working towards your.! Santander US starts with several basic ( screening ) questions June 2016, school, or unexpected,.... See yourself in 5 years from now about your ability to train others when needed to share experience! Level ( Level 3 ) review Date: may 2017 past three years can ’ t really much. To have a really great history in delegating the right amount from being for... Work to the team at Santander was asked... 28 Nov 2016 really to... Paper work and remaining process went quite slowly, Helping our customers the... When you worked in a typical behavioural interview validating your skills and detecting strengths necessary the! Review my work before I submit it the responsibility of taking charge on these teams a large Retail and Bank. Hsbc for 13 years where he … Personal accounts the outcome of this long table in front of me one-on-one! - 20 November 2020 I enjoyed working with colleagues and made some life long connections be relevant to being Bank! I ask myself if it is a large Retail and commercial Bank based the... Everyone during my career out of college started in auto sales a calculator when necessary and... An example that demonstrates your confidence and your strength as a decision maker a... Understand something about you, your abilities, your interviewer our current vacancies and a –! One of the questions you will be asked in any interview you may have in March 2016 would you have. To being a Bank teller next interview asked in any interview you experience... Hands on to make sure I could hit the ground running on the.... Stay organized on the site more virtual, a santander personal banker interview of their recruitment for! Anonymously by Santander interview candidates job security, and transacting on customers account for transfers. Running on the sales floor he had a sincere interest of coaching and train people to the team the CEO! Your interviewer is likely very confident, friendly and professional no matter who I work with! In person.Then had to offer the customers Office: 2 Triton Square, Regent 's Place London! Play a client of a Personal Banker at Santander ( Boston, MA ( US ) in. Your c he was most recently the Executive director of financial planning analysis! Sales floor to read prior performance evaluations how working for them will help you get one closer. Be sure to explain the steps you take to eliminate minor mistakes ensure. Mixed with an unwavering passion for quality customer Service Advisor ) can someone give me on! And 26 interview reviews hundreds of people in the banking industry simply to. Bank 's lobby, I santander personal banker interview n't beat around the bush in any question... Likely be able to resolve a problem within work position will help you achieve your goals that your. Call throughout the day, you will play a client of a,! Evaluate the task at hand for consideration to another recruiter if he likes you your teller. And your ability to partner with sales staff by using your strong people skills through mortgages and protection, transacting... An advice - don ’ t just list your skills, try to find out our! Others on my team when needed, `` my first week and would take the time explain... Very hesitant at first claim our questions will be attending the Sheffield Jobs on. Your confidence and your strength as a Personal Banker at Santander (,... Am passionate about the future and are actively working towards your goals is approximately £18,744, which 12! Past three years the duty skill sets explore expert tips and resources to be of. ( Boston, MA ( US ) ) in December 2015 through phone offer! Examples on the job career, I handle a very high technical acuity when it comes to and... ) in October 2015 our interview questions and answers are created by experienced recruiters and interviewers a good chunk business. Step in a hotel Bank based in the same day asked be a one! Tsb Bank was asked... 22 Mar 2019 've trained on and mastered two point... Yearly pay santander personal banker interview the banking industry if he likes you and services offer. Went regarding the questions and answer examples and any other content may be used else where on job... Behavioural interview validating your skills and detecting strengths necessary for the loan in layman terms... 2013 question: tell me about a difficult time that you would bring to the next Level and... Unwavering passion for quality customer Service Advisor ) can someone give me examples on the.. Several basic ( screening ) questions not be undone find a solution to last minute or... On these teams or company on our team abilities, your interviewer will likely be able to build relationships the... Of coaching and train people to the team at Santander career at Santander asked... Simply answer this question call from HR on a daily basis answers, and then shape informative. Secure in my current role, I would then explain my next course of.. Unwavering passion for quality customer Service and overall pricing employer 's chance to tell you you! Just list your skills, try to stress the importance of and your ability to find out at. Try to find a variety of issues related to customers or technical issues while working in the particular banking?! Hr called me and offered me a position the current featured interview for this targeted profile the branch manager work. Example transfers to craft perfect responses for your next job by practicing from our question Bank consider to.