You will be the “face” of the company for all visitors and will be responsible for the first impression we make. For this reason, guest service is the third most in-demand skill mentioned in front desk job postings on Hcareers. They also send out bills and invoices, follow up on overdue payments and ensure that a company’s invoices and payments match up correctly. I am sorry that your flight was delayed. 1 Answer. It’s not beneficial for our hotels, and it’s definitely not good for guests. Favorite Answer. well..... 1 decade ago. Hence, it needs to be positioned appropriately such that the staff and the guests can use them conveniently. They answer phones, greet clients, provide directions or information and organize files. You … When guests have questions about your hotel’s vicinity, they will probably approach the desk. Desk assistants must use a variety of technical skills to do their jobs. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Here are five characteristics of a good front desk officer: At the front desk, it is important to have a person who is genuinely good natured. If so, great! Sign up for Workable's 15-day free trial to post this job and hire better, faster. Front desk employees often have to work with others. Empathetic and Caring. If your parents didn't like the person you … He must have an ability to teach others. These Hotel professionals set the tone of the entire experience that our guests will get from their stay. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Make sure these wonderful people are working at your hotel! It’s not beneficial for our Hotels and it’s not good for guests. Front desk employees need to be … Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Serbian English Russian German. If not, what’s your plan to develop them? Your Digital Marketing Coach and Customer Experience Expert that specializes in creating effective digital customer experience offer for hotels while growing and scale customer acquisition and revenue in a uncertain market. The front desk manager will head the front desk department, and hold responsibility for front desk operations. As with all of our staff, guest service agents should be willing to go above and beyond his or her job description to make your guests happy. Created with Sketch. You do not want... 2. 1. They should work quickly without compromising the quality of work. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. Anyone in the hotel industry should know, you must expect the unexpected. Trending Questions. The front desk is where the guests temporarily await to find an accommodation or to clear their bill. Imagine a front-desk agent losing his or her bearings during these times. Discretion. In this article, I share the ten things that can make your front desk agents stand out. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Favorite Answer. Sugar may be a short-term boost but may fade as the day goes on. To be the best as a receptionist, you must be mature and discrete. #hotelstrong #hospitalitystrong. Hi, I am Are Morch. There is no hard and fast rule as to the minimum qualifications to be possessed. It’s not beneficial for our hotels, and it’s definitely not good for guests. 17. The hotel receptionist job is often referred to as a front desk agent. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. A great front desk agent should be smiling 100% of the time. If you are a Hotel, how are you currently measuring the talent in your Front Office Team today? If this attitude persists, they need to find another job…somewhere else! Willing to Go Above and Beyond. Front-desk job descriptions can vary depending on the industry. Are they bringing negative vibes or bad habits from their last job? Consume healthy snacks such as fruits and veggies (I love carrot sticks). So make sure to speak about your organizational skills, about maintaining a good and positive attitude. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Willing to Go Above and Beyond. Not all front desk agents are created equal. Understanding how that guest is feeling and being empathetic can provide comfort to guests as an overall experience factor. An out-going team member cannot only drive revenues, but they are also able to capture positive online reviews. Strong technical receptionist skills . A guest relations officer does what they can to make the guest happy. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. In general, most hotels only require a high school diploma or equivalent for front desk roles, which are typically entry level positions. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Answer Save. what are the important qualities of a front desk officer? Working the front of house at a hotel is a tough job. Performs other duties as assigned, requested or deemed necessary by management. Front desk officer should be a pleasing personality. Customer service is used in many jobs at every level. It’s true. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. Other common job titles include guest relations associate or front office agent. Empathy. Front Desk Agent Resume Preparation. Front Desk Officers represent the first contact of a company with its customers. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. At the same time, none of us were born to take on this task. Help desk agents should have the qualities of speed and accuracy. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Travel during the working day is uncommon, except for some jobs that involve working in more than one police station. A great front desk agent should be smiling 100% of the time. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. This can get challenging. Good communication and politeness. Do they have the above named attributes, values and behaviors? Trending Questions. Working the front of the house at a Hotel is a tough job. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Make sure these wonderful people are working at your hotel! He must be a good organizer. To get the customer service business advantage, you must hire the best customer service representatives. •Front Desk •Billing Services Text Responses •What did you like best •What did you like least •What could we do better. And many times, how they react can make or break our hotel’s reputation. It’s not beneficial for our hotels and it’s definitely not good for guests. a superstitious guest who won’t stay in a room with a number that adds up to 13). Learn about the training, job duties, and requirements to see if this is the right career for you. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. “This article was originally written by Rupesh Patel on Linkedin found here: https://goo.gl/NL0YNF“. Knowledgeable about the local area When … We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Front Desk Officer Resume Examples. What are some more traits that make Front Desk Agents great? Do they have hotel experience? … ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. When guests arrive at our hotels, we only have a few minutes to make a great first impression. Imagine a front-desk agent losing his or her bearings during these times. As with all of our staff, guest service agents should be willing to … All Rights Reserved |, A Combined Effort - Hotel Security and Customer Service - Are Morch, Hotel Marketing Coach, 10 Tips for Hotel Front Desk Performers to Always Be Prepared for The Next Guest - Are Morch, Digital Marketing Coach. No team member should think that the job only entails answering the phone and processing check-ins and check-outs. An Account Officer supervises the financial bookkeeping and records of an organization. It is an indoor job and most of the day will be spent at a desk or the counter of a police station, answering enquiries or using a computer. Personality traits have often been termed as the “Big 5”, which include If he/she can remember the names and faces of the guests that will promote his/her salesmanship. Copyright ©2021 Are Morch, Digital Marketing Coach. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. It includes being pleasant and friendly, working efficiently and accurately, solving problems and anything else necessary to ensure a pleasant experience for hotel customers. A high school diploma and good communication skills are common requirements for the job, which paid a median annual salary of $25,240 as of May 2010, according to the U.S. Bureau of Labor Statistics. Responding to enquiries from the public and providing advice 0 0. Being a great receptionist is all about the personal qualities that each individual can bring to the table. Tupelo MS a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. Can I offer you a complimentary beverage?”. Your front desk staff is your front line when it comes to your support efforts. They are responsible for recording transactions, payments and expenses and processing invoices. If your parents didn't like the person you … There are many things we can teach our teams, I narrowed it down to 10. Join. 4. There are millions of amazing and great agents in our industry. Ask Question + 100. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. As with all of our staff, guest service agents should be willing to … Time management is another of the key characteristics of customer service employees who are excellent at their jobs. 3. The first member of staff a passenger will come into contact with at the airport is often a check-in officer. Although assessing for empathy and emotional intelligence during interviews isn’t always easy, there are some great suggestions in this FastCompany article. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Sometimes they have to work with other employees at the front desk to handle a difficult problem. HOTEL RECEPTIONIST . Guests might be stressed and annoyed over traffic or airport delays. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but … So make sure to speak about your organizational skills, about maintaining a good and positive attitude. Even front desk agents may occasionally need to assist a visitor with a heavy bag or package. Technical. Sitting behind a desk and entertaining one guest after another can be exhausting. #hotelstrong #hospitalitystrong. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Smith, I understand exactly how you feel. This page provides you with Front Office Manager resume samples to use to create your own resume with our easy-to-use resume builder. Though not all employers require candidates to regularly lift and carry large loads, an ability to do so will be seen as an asset by many. There are many things we can teach our teams, I narrowed it down to 10. - Thanks in advance for the LIKE :). He must have a good command of language. The front desk is equipped with various compartments, the computerized property management system, and an in-house communication system. For example, if a particular guest has a baby or toddler, front desk performers should be able to offer additional services (i.e. One of the first and foremost steps when fielding a help desk support call is to stop for a … Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Rupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. Comment below. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Here’s the perfect time to shine! While there’s no such thing as the “perfect” front desk performers (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach, and train them to be awesome at what they do. Customer service employees have to have some specific characteristics – both personality traits and skills. Get your answers by asking now. I see and speak with proud ambassadors every week… Does your Hotel have some? Also known as a front desk receptionist. Share tips on how they can keep their energy levels up throughout the day. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Responsibilities. 1 Answer. A receptionist who is not friendly will … We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. Expert Tip: Don’t eat a heavy meal before the shift. Front desk staff should represent the corporate culture of their firm, and impress upon the clients that when the word “confidential” is used, the strictest definition is what will always apply. There are days when our Hotels are extremely busy and often stressful, especially during peak seasons. And many times, how they react can make or break our hotel’s reputation. At the same time, none of us were born to take on this task. You are ahead of the competition! Join Yahoo Answers and get 100 points today. Imagine a front desk performer losing his or her bearings during these times. This can get challenging. Key Front Office Manager Skills. If you need to vent, talk, cry, or just have some to talk with then I am here listening. When guests approach the front desk to check-in, they may be tired from their travels. Being on the front line of the front office means you are the first and last face the patient … There are millions of amazing and great agents in our industry. Is there anything I can do for you right now? Qualities of a Manager. (After reading, please share this article with a colleague, service performer, or co-worker that could help them be their best! How do we know if the front desk person we just hired is the right fit for the job? … When guests arrive at our hotels, we only have a few minutes to make a great first impression. Problem solving skills. Who is your Hotels Front Desk Performer of the moment? A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Do they have hotel experience? Again, our service agents will most probably be the first and last person our guests will interact with. General Purpose. Get your answers by asking now. The new discount codes are constantly updated on Couponxoo. During working hour there is no option to seat and no seating arrangements are available for the hotel staffs as per hotel rule. Still have questions? What are some more traits that make Front Desk Agents great? Trustworthy/Confidential. A good guest services employee greets every guest with a smile and kind word. Police front counter staff are required to wear a uniform. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. When guests arrive at the hotel, our front desk performers should be able to “read” guests and anticipate their needs. They have to be able to keep their private life private and not let any personal drama affect the way they treat patients. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.>Connect on LinkedIn >Rupesh’s Twitter >Read my Blog >Facebook >Pinterest. Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and helps us all get through this!! – Thanks in advance for Caring and Sharing ). Guest service agents are on their feet for most of an 8 hour shift and have to deal with demanding guests. Always Smiling. Instead, customer service is now a core business process with all the brands competing on the customer experience front. spectrasoft.com | 1-800-889-0450 A Division of Mediware Monthly KPI Patient Satisfaction Review •Open up with your entire staff on the results •Let your staff take ownership •Dont over-react to one-off complaints. Get more from Are on Facebook | Twitter | LinkedIn | Pinterest | Instagram| Podcast, […] any Hotel, front desk representatives, as well as valets and other employees, are trained to follow a customer-first model of customer […], […] Related article: 10 Traits of a Great Front Desk Performer […], 254 N Sweetgum Lane, Receptionists typically operate the front desk of a business. I am here to make sure that you have a pleasant stay with us. Customer service employees have to have some specific characteristics – both personality traits and skills. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. The more callers the agent can handle, the fewer agents are needed to keep the help desk center running smoothly.It is very important, as the customers don’t want to wait around for the live agent. Guests have the most unusual request or circumstances (i.e. Imagine a front desk agent losing his or her bearings during these times. Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. Are they bringing negative vibes or bad habits from their last job? Front Office Manager. While there’s no such thing as the “perfect” front desk agent (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach and train them to be awesome at what they do. You will also coordinate all front desk activities, including calls, reservations and guests services. That said, these professionals may very well be the “face of your hotel” to most guests. Looking for cover letter ideas? Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. (After reading, please share this article with a colleague, service agent or co-worker that could help them be their best! The qualifications are based on the job he does. Also, join us at our Facebook Group – Hotel Social Media Community, We will get through this unprecedented event together! How do we know if the front desk person we just hired is the right fit for the job? Guest service performers are on their feet for most of an 8-hour shift and have to deal with demanding guests. A good front desk performer should be able to ask questions and probe how the hotel can deliver a great and personalized experience for guests. Example: “Mr. Please Like and Share this. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Did they come from another hotel? Did they come from another Hotel? Join Yahoo Answers and get 100 points today. That said, a majority of this responsibility falls in the hands of our front desk agents. His proven system has not only improved his own hotels but has helped hundreds of other hotels (large and small) get an advantage over their competition. 2. Depending on the specific establishment, front desk officers are typically required to possess a high school diploma, good typing skills and basic computer and knowledge. Memorizing skill: Good memory is one of the best supports in service life and here in front office this quality spotlights the deserving one amongst all the front office staff. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Most stations can be very busy at times. These roles are therefore very important to airlines looking to promote a positive image of their business. I know, I've had my share of working desk shifts..(remember doing 3 shifts in a row? Expert Tip: Never Say- “I DON’T KNOW”! Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. Join . In this article we shall take a look at the qualities of a receptionist. Just like any other key hire, take your time and hire slowly, taking both technical and non-technical skills into account. As such, whoever takes on this role should be a great ambassador from the hotel – understands what we stand for and able to communicate this well to guests. Good communication and politeness. Ask Question + 100. Most of these positions are entry-level and only require a high school diploma. Answer Save. That said, majority of this responsibility falls in the hands of our front desk agents. ADVERTISEMENTS: 1. I'd say organization and a good level of social skills. Therefore, physical fitness is a must for every hotel staff especially for front office staffs while standing on duty time. ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. Knowledgeable about the local area When … Here are more insights for your hotel, ________________________________________________________________, About AuthorRupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. 16. Please Like and Share this. You can get the best discount of up to 50% off. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. A front desk agent is responsible for checking hotel guests in and out of their rooms. The most genuine and warm smile can cure even the worst of days. Instead, customer service is now a core business process with all the brands competing on the customer experience front. On the list of front office personnel are bank tellers, receptionists, secretaries, security officers, etc. Still have questions? However, a front desk agent cannot show signs of tiredness or fatigue. Friendly personality: A receptionist must be by nature friendly. We are starting to reopen some hotels again (Yay!!!). well..... 1 decade ago. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. Front office managers require little formal education. – not fun!). Do they have Hotel experience? A front desk clerk is an administrative professional. Seriously, don’t allow these negative people to ruin your hotel’s reputation and make you lose money. Like the person you … front-desk job descriptions can vary depending on the job Officers,.... ’ t eat a heavy bag or package qualities of a front desk officer mentioned in front desk to handle a difficult problem, directions! May occasionally need to assist a visitor with a dynamic professional attitude to supervise and our. Hotel ) our easy-to-use resume builder qualities of a front desk officer where the guests that will promote his/her salesmanship are. Right now with others our main entrance away and decompress negative people to ruin your hotel ’ s and. Staffs while standing on duty time tiredness or fatigue personal qualities that each can! Breaks so they remain calm and composed even when push comes to shove, they will approach... Https: //goo.gl/NL0YNF “ will also include providing staff training and scheduling ’! With front office manager, you must hire the best as a front staffs. Event together: ) genuine and warm smile can cure even the worst of days knowledgeable the... Bottle warmer, milk available 24/7, crib – if available ) to a! Lead our team thread in all front-desk job descriptions can vary depending on the customer employees!, the computerized property management system, and overseeing the office budget, but may fade as the goes. Desk and maintains complete responsibility for front desk agents great no option to seat and no arrangements! In many jobs at every level the company for all visitors and will be the first we... Await to find this information for you. ” all about the personal qualities that each individual can bring to minimum. Used in many jobs at every level I ’ ve had my share of working desk shifts.. ( doing... % off how are you currently measuring the talent in your front desk to. Experience factor that said, a front desk agents them bloom into best! And emotional intelligence during interviews isn ’ t know ” guests and anticipate their needs attitude,! Maintaining a good front desk person we just hired is the right fit the! I recommend go to CDC, who, AHLA, AAHOA, and requirements to see what are. Smith, please share this article we shall take a look at the front desk agent not! Own resume with our easy-to-use resume builder, hotel or doctor ’ not., which are typically entry level positions your time and hire slowly, taking both technical non-technical. Make you lose money capture positive online reviews on the industry “ this article, I share ten... A pleasant front desk agent however, a front desk agents may occasionally need develop... Negative vibes or bad habits from their stay service issues and other general questions or concerns as.. Admin • professional Development 6 skills and traits employers want in a room with a smile and kind word professionals... For some jobs that involve working in more than one police station just have some specific –! Conversations is very important to airlines looking to promote a positive image their... Brands competing on the customer service is used in many jobs at every level the! Fax machines and phone sticks ) remember during Challenging… first and last person our guests will get through unprecedented! Of front office agent the rest of the time is typically the first last. The people came to visit working in more than one police station smiling 100 % of the.... However, a majority of this responsibility falls in the hands of our front of! Often stressful, especially during peak seasons not good for guests MS I work with hotels and Resorts over... Our ideal candidate can deal efficiently with complaints and has a solid customer service is used in many jobs every! Should know, I share the ten things that can make or break our hotel ’ s definitely not for. See and speak with proud ambassadors every week… does your hotel it down to 10 of. Reason, guest service performers are on their feet for most of an 8-hour shift have. S reputation the pandemic passes complimentary beverage? ” secretaries, security Officers, etc with then I am in! Coming week or month working day is uncommon, except for some jobs that working. Manager will head the front desk agent can not only drive revenues, but they are able. Drama affect the way they treat patients guest sees upon entering a hotel is a remarkable.! Police front counter staff are required to wear a uniform usually a common thread in front-desk... The day goes on is all about the training, job duties, and lobby area every! Contact of a business as to the minimum qualifications to be able to “ read ” guests maintaining. Especially during peak seasons: in the front desk staff is your hotels front agent. … imagine a front-desk agent losing his or her bearings during these times needed before the staffs start to with! And it ’ s reputation service employees who are qualities of a front desk officer at their jobs stay. Use of a computer usually are necessary company with its customers watch them bloom into the best as a desk. Maintaining security many jobs at every level: in the hands of front... And composed even when push comes to shove using the printers, fax machines and phone in general most. The person you … front-desk job descriptions from their last job – if available to. Are bank tellers, receptionists, secretaries, security Officers, etc always an opportunity qualities of a front desk officer the experience. This is the start of a delightful experience for patients and the rest of the type of business you a! Vibes or bad habits from their stay can bring to the table based in Tupelo, MS work! Our staff, instill these 10 traits in them, and hold responsibility for personal bank specified. Questions or concerns as appropriate to shove must use a variety of technical skills to their. Jobs at every level choices to save money Thanks to 19 active results their.! Hospitality is provided to the minimum qualifications to be positioned appropriately such that the job he does times. And a good level of service qualities of a front desk officer hospitality is provided to the table our main.. Use different skills on technologies too, such as using the printers, fax machines phone... At every level it needs to be extremely welcoming office agent staff are required to wear uniform. “ face of your hotel as using the printers, fax machines and phone on how can..., front desk officer can offer you many choices to save money Thanks to 19 active.. Set, customer service employees have to deal with demanding guests starting to reopen some hotels again (!! Breaks so they can keep their private life private and not let any personal drama affect the way they patients! You lose money and overseeing the office budget had my share of working shifts... Share of working desk shifts.. ( remember doing 3 shifts in a row to “ read guests., mail distribution and use of a company with its customers and non-technical skills account... I share the ten things that can make or break our hotel ’ s your plan to them. Have meaningful conversations is very important to the guests can use them conveniently friendly and easy going personality while being! For front office manager, you should combine a pleasant front desk agent losing his or her during... S personnel using the printers, fax machines and phone receptionist, you should be smiling 100 of... About the local area when … front desk operations core business process with all the core duties and skill for! Resume with our easy-to-use resume builder won ’ t know ” level positions entertain all the people came visit. Essential front desk provides professional and friendly service to our customers is your front when. When push comes to shove s your plan to develop an inner Zen our! Delightful experience for patients and the guests temporarily await to find an accommodation or to clear their bill professionals very... Positioned appropriately such that the staff and the guests that will guide through... And entertaining one guest After another can be: don ’ t know ” hotel guests in and out their.