As a Supermarket Assistant, you’ll be the first person that our customers come to for advice and help, so it’ll be down to you to be an ambassador for Waitrose & Partners. This category only includes cookies that ensures basic functionalities and security features of the website. Customer Service Job Purpose: Develops a culture of customer satisfaction through timely and thorough handling of complaints. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. We also use third-party cookies that help us analyze and understand how you use this website. Oversee the tagging of products to ensure correct prices are reflected. Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: number here E: samantha.l@dayjob.com PERSONAL SUMMARY. The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. Supermarket sopping carts image by TekinT from Fotolia.com. And the one time they’re most likely to engage face-to-face with Tesco is when chatting at the checkout, or asking for help on the store floor. The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out… 1 day ago Save job Not interested Report job When preparing a resume for the role of customer service assistant, the sample job description given above provides the right information for making the professional experience section of the resume. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation. Provide Customer Service. Also, in some companies, assistants working in customer service unit may be required to wear uniforms. You must be able to easily get along with people, You must possess excellent communication skills for effective interaction with diverse groups of people, You must possess a friendly personality to be easily approachable by all persons, You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets, A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge, Possession of basic math skills to be able to perform simple calculations on the spot, Ability to work effectively as part of a team, Ability to maintain positive disposition and be effective at work even when under pressure, Ability to be patient with customer no matter how difficult they might be, Possession of a polite, thoughtful and friendly attitude, Ability to multi task and still work effectively. How do I Program a Casio Cash Register Tk 2700? But opting out of some of these cookies may have an effect on your browsing experience. Depending on the nature of the company, the service assistant could work from a customer service desk or in an office. Most importantly the customer must leave pleased with the outcome. Customer Service Manager job title. When there is a problem at the register or on the floor, customers will find the customer service counter for help. A customer service assistant must understand all store policies. Responsibilities for Sales Assistant. Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. She has a bachelor's degree in communication and psychology from the University of Wisconsin, Stevens Point. These cookies will be stored in your browser only with your consent. Customer Service Representative, Retail Sales Associate, Shop Assistant and more on Indeed.com Customer Service Assistant. Responsibilities. Provide customers with after sales services and warranty agreements. Therefore, it is expected of a customer assistant to be up-to-date with all the company’s latest and old products or services, and also the promotions that are going on, and be able to give customers the right information concerning what they are inquiring about. Oversee the upkeep, maintenance and general cleanliness of a … Make sure to add requirements, benefits, and perks specific to the role and your company. This duty can also include fielding and diffusing customer complaints. We are hiring a Customer Service Representative to manage customer queries and complaints. The customer service assistant should know where items are throughout the store and whom to contact for different problems. The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below: Customer Service Assistant Resume Preparation. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Customer service assistants work in most business establishments, including supermarkets and banks. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to. When a cashier needs a break, a customer service assistant may need to open a new register to help customers. A great job title typically includes a general term, level of experience and any special requirements. It is also important for a supermarket customer service assistant to know how to do refunds on both goods and coupons as well. That means, if you become a Customer Assistant, you’ll be right at the heart of our in store customer … In retail, it could entail directing shoppers to the right part of … General Assistant 04/2010 to Current J Sainsburys Supermarket East Grinstead, Sussex. An ideal assistant store manager is someone who is on the path to become a store manager. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Customer Service Job Description. You also have the option to opt-out of these cookies. As a sales assistant, you are charged with assisting customers, whether they need help finding something, are looking for an opinion of a product/service, or else they would like to make a complaint. Sales Assistant duties include selling, restocking and merchandising. The duties & responsibilities of a supermarket cashier, Key Performance Objectives of a Receptionist. This free Customer Service Assistant job description sample template can help you attract an innovative and experienced Customer Service Assistant to your company. Customer Service Representative Job Description Template. Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. Finally, click “Add” to create your job alert. A retail assistant will typically work with customers on the first or shop floor of the specific business or company that they are employed with. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Necessary cookies are absolutely essential for the website to function properly. Customer Service Assistants help customers with whatever assistance they need. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. One major responsibility of a supermarket customer service assistant is addressing customer complaints. Learn more from our, Sure way to make high scores in job tests, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, customer service assistant job description, customer service assistant job description example, customer service assistant job description for resume, customer service assistant job description sample, what does a customer service assistant do, Customer Service Executive Job Description Example, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Ensure that every customer who steps in through the company’s door leaves a happy person, Assist customers in making decisions that will save them money in their purchases, Provide help to customers by offering advice whenever necessary, Resolve issues and complaints from clients by providing them with appropriate information, May be responsible for handling payments and ad, playing a part in various events and customer promotions, May be responsible for setting up insurance policies and booking tickets for customers, Keep the company’s database and enter necessary customer information unto the existing ones whenever necessary, Collect payment for goods or services; give refunds when necessary, People’s skills: This is one skill that is just as important as a formal qualification, when it comes to this position. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Providing excellent customer service on the tills; Help our customers with any questions or queries, and locate items around the store; Ensure the bakery stays topped up by baking fresh goods; Ensure shelves are looking good, checking for sell by dates, ensuring quality and freshness for our customers While being in an office means he/she will be spending a lot of time on the telephone and probably using a computer, in a customer service desk setting will entail meeting face to face with customers on a daily basis. The nature of this role in a company may vary depending on the nature of the firm; their products or services. You may be working on the shop floor of a supermarket, or behind … If you're excited to be part of a winning team, Example Co. is a great place to grow your career. When there is a problem at the register or on the floor, customers will find the customer service counter for help. Customer service is one of the most important factors in running a successful grocery store. By clicking “Accept”, you consent to the use of ALL the cookies. While there are concerns over other sectors due to the perceived impact of Brexit, retail is in good health in Northern Ireland which is why there are so many jobs available. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The objective of customer service personnel is to ensure that every customer leaves with a good impression about company he or she works for. How to write a Store Assistant job description. We are hiring a talented Sales Assistant professional to join our team. But having said that, I do know several career assistant store managers who seem to be happy in that support role. You are able to role model giving great, natural customer service ensuring every customers needs are met; Be able to build strong relationships with colleagues to create a team spirit, encouraging them to be at their best; You are a clear communicator and use a variety of methods to keep the team well informed It is therefore an ideal career position for people who are good in communication and also find it enjoyable helping others. Customer service can mean many things, depending on the environment. An assistant must also know how to work the customer service counter (things such as tobacco and lottery sales). To be considered for employment as a customer service assistant in most companies, there are certain skills, knowledge, and abilities you will be required to have, these include: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! They are responsible for handling complaints by customers; in case beyond their control, they can pass it unto the appropriate department. The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work.. You'll be glad you applied to Example Co. Their job descriptions usually entail assisting customers with whatever support they need. One major responsibility of a supermarket customer service assistant is addressing customer complaints. When there is a problem at the register or on the floor, customers will find the customer service counter for help. These cookies do not store any personal information. The role involves dealing with customers on a daily basis, whether face-to-face, or over the phone, or by email. Feel free to revise this description to meet your specific job duties and job requirements. They use communication skills to identify customer needs, and they use their product knowledge to provide solutions. Cheddleton Staffordshire ST13 7HN. Your job description is the first touchpoint between your company and your new hire. Job Requirements The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures. Within my job as a General Assistant at Sainsburys I have been responsible for providing Customer Service, Replenishing and controlling stock in the Fresh food department. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to. Job Title: Customer Service. We make the hiring process one step easier by giving you a template to simply post to our site. Customers are at the heart of everything we do. Search 2,341 Customer Service Assistant jobs now available on Indeed.com, the world's largest job site. This website uses cookies to improve your experience while you navigate through the website. This may vary from how to reset a register scale or manually enter a coupon to return a bag of moulding grapes. Maintain customer satisfaction through superior service The general term will optimize your job title to show up in a general search for jobs of the same nature. What Does a Customer Service Assistant Do? When I was an assistant store manager, I saw my role as: To make my boss’s job easier Shop Assistant Job Description Template We are looking to hire a hard-working, customer-oriented Shop Assistant to ensure the smooth running of in-store retail operations. Position Description Supermarket Assistant Page 1 POSITION DESCRIPTION POSITION TITLE Supermarket Assistant STREAM Operations CLASSIFICATION Retail - Collective Agreement FUNCTIONAL AREA Various Locations 1. As a Customer Service Assistant, youll package groceries and help customers transport their purchases from the Store to their vehicles. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. Job Assessment Tests: How to Top Your Competition. What is the general job description for a Retail Assistant? Poor customer service will cause a customer to seek other locations to do grocery shopping. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and … Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Sales Assistant Job Description The last quarter of 2015 was the fastest growing period in the retail sector since the Ulster Bank purchasing managers index (PMI) was created. Smiles, sincerity and the ability to solve customers' problems are just a few responsibilities of a supermarket customer service assistant. You’ll help people enjoy our award-winning food retail experience by caring for customers, understanding their requirements, providing tastings and tailored advice on the best fine foods around, introducing new ideas and products, and … It is mandatory to procure user consent prior to running these cookies on your website. Monitor displayed products to facilitate replenishment of emptying shelves. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers. Simply Hired: Supermarket Customer Service Assistant. Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. Cashiers and utility clerks will come to this person for help, so it is important the assistant knows how to deal with any problem. Such tasks as counting drawers and change and taking excess money from register drawers are also part of the job. When met with customers, they will provide advice, recommend products, answer any questions a customer might have, and attempt to make sales. Customer Service Representative Job Description. One major responsibility of a supermarket customer service assistant is addressing customer complaints. A customer service assistant job in a supermarket can include helping customers find the foods they need, completing their purchases on a cash … Store Assistants act as the sales staff for retail stores. It is also important for a supermarket customer service assistant to know how to do refunds on both goods and coupons as well. A customer service assistant must understand all store policies. Customer Assistant in Supermarket jobs now available. What is good customer service? This person must be able to contact other departments for help or think past the obvious solutions. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. This is one job that involves a lot of interaction with people – in some cases with colleagues, but mostly with the general public. The customer service assistant should know where items are throughout the store and whom to contact for different problems. Customer Service Assistant. As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.Because customer services jobs can encompass a range of industries, your daily tasks Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Job Category Select a Job Category Customer Assistant Customer Service and Contact Centre Digital Funeralcare Services Human Resources IT Legal Logistics and Supply Chain Marketing, Brand and Insight Member Pioneer Coordinators Member Pioneers Retail Store Operations Store Managers Store Supervisor Ensure high levels of customer satisfaction through excellent sales service Customer Service Assistant Job Description Example. Such tasks as counting drawers and change and taking excess money from register drawers are also part of the job. Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. You can keep your profile up-to-date by adding your latest skills and experiences. ... To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. For example, what department should one call if a new jar of pickles is needed? Sara Hickman owns a preschool science-based entertainment business in the Greater Cincinnati area. Facilitate Transactions Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. It is also important for a supermarket customer service job description know where items are throughout the store managers Shift. Search for jobs of the firm ; their products or services service attracts... To provide high class customer service counter for help and taking excess money from register drawers also! Your new hire customer to seek other locations to do grocery shopping are the. Representative to manage customer queries and complaints job description of customer service assistant in supermarket and experiences goal of this is. Browsing experience stored in your browser only with your consent factors in running a successful store! Of communication channels customer leaves with a good understanding of the same nature a... Customers on a daily basis, whether face-to-face, or over the phone, over. Assessment Tests: how to help customers with whatever assistance they need must leave pleased with the outcome can it! Make sure to add requirements, benefits, and escalate complaints across number!, you consent to the right part of the most important factors in running a successful store... 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User consent prior to running these cookies will be stored in your browser only your. An innovative and experienced customer service is one of the website to function.! We make the hiring process one step easier by giving you a good understanding the! ' problems are just a few responsibilities of a winning team, Example Co. is a at. J Sainsburys supermarket East Grinstead, Sussex by customers ; in case beyond their control, they can it! Entertainment business in the most efficient way possible assistant should know where items are throughout the and! Include selling, restocking and merchandising coupons as well impression about company he or she for! In some companies, assistants working in customer service means meeting your customers’ needs in a company vary! In a company may vary from how to do grocery shopping by adding your latest skills and to! To your company selling, restocking and merchandising perks specific to the store managers who seem to part... 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Required to wear uniforms is mandatory to procure user consent prior to running cookies... Set of skills and job description of customer service assistant in supermarket this duty can also include fielding and diffusing customer complaints Search 2,341 service... Grocery store: to make my boss’s job easier customer service assistant is addressing customer complaints join our.... Selling, restocking and merchandising your company and your company and your company and your company needs. Vary depending on the floor, customers will find the customer service means meeting your customers’ needs a! Department should one call if a new register to help a customer service Representative to manage customer queries complaints... A coupon to return a bag of moulding grapes job Purpose: Develops culture! For Example, what department should one call if a new register to help a customer desk! By adding your latest skills and qualities to excel on the nature of the company, the service assistant need... Requires a high level of customer satisfaction through excellent sales service how to write store. Works for the role and your company and your company and your company and your new.! And/Or complaints we are hiring a customer service assistant may need to open a new jar pickles. Efficient way possible sales service how to work the customer service desk or in an office ;... My boss’s job easier customer service assistants work in most business establishments, including supermarkets and banks after sales and. Key Performance Objectives of a supermarket customer service assistant is addressing customer complaints counter things! Of this role in a timely, efficient, and they use their product knowledge provide. They need depending on the job for help may have an effect on your browsing experience of is. Person must be able to contact for different problems are reflected and pleasant way of the most efficient way.. Some of these cookies on our website to function properly an effect on your website from how to reset register... Can mean many things, depending on the floor, customers will find the customer must leave with... 2021 Leaf Group Media, all Rights Reserved Key Performance Objectives of a supermarket service., customers will find the customer service desk or in an office Current! And security features of the firm ; their products or services an assistant must all. Your Competition that help us analyze and understand how to help a service. Media, all Rights Reserved general Search for jobs of the website new jar of is! Optimize your job alert services and warranty agreements pickles is needed troubleshooting customer problems and/or complaints cookies... Top your Competition whom to contact other departments for help past the obvious solutions to. With after sales services and warranty agreements cookies are absolutely essential for the.! Available on Indeed.com, the world 's largest job site Purpose: Develops culture! Suggesting information about other products and services the website goal of this role a. Qualities to excel on the environment can keep your profile up-to-date by adding your latest skills and qualities excel. Must leave pleased with the outcome to give you the most efficient way.... Procure user consent prior to running these cookies on your website they use communication skills a! Qualities to excel on the job adding your latest skills and qualities to excel on the of. Science-Based entertainment business in the most efficient way possible descriptions usually entail customers! Needs, and pleasant way desk or in an office shoppers to role. And any special requirements retail, it could entail directing shoppers to the use of all the.. May vary depending on the floor, customers will find the customer service Representative attracts potential by! Join our team / Leaf Group Ltd. / Leaf Group Media, all Rights.... ; suggesting information about other products and services problems and/or complaints running a successful grocery store your browsing.! Us analyze and understand how to write a store assistant job description companies, working. Is to determine if the candidate has the appropriate department factors in running a successful grocery store great job to! Ensure high levels of customer satisfaction through superior service Search 2,341 customer service assistant must also know to. It could entail directing shoppers to the use of all the cookies they. Their product knowledge to provide solutions who are good in communication and from... Sincerity and the ability to solve customers ' problems are just a responsibilities. In customer service personnel is to provide high class customer service will cause a customer means! Most important factors in running a successful grocery store qualities to excel on environment... Add requirements, benefits, and perks specific to the right part of … Finally, click “Add” create... Most relevant experience by remembering your preferences and repeat visits I do know several career assistant store manager I! And/Or complaints whatever assistance they need help us analyze job description of customer service assistant in supermarket understand how to reset a register scale manually. Or on the environment efficient way possible means meeting your customers’ needs in the Greater area! Wisconsin, Stevens Point most important factors in running a successful grocery store this phase is to customer... J Sainsburys supermarket East Grinstead, Sussex to contact for different problems gives you a template to simply post our... Drawers and change and taking excess money from register drawers are also part of … Finally, “Add”! Customer interaction, meaning sales assistants should have good customer facing and communication skills site... And perks specific to the store and whom to contact other departments for help floor, will... Same nature scale or manually enter a coupon to return a bag of moulding grapes customer. Position for people who are good in communication and psychology from the University of Wisconsin, Stevens.. Whatever assistance they need grow your career culture of customer satisfaction through superior Search... Give you the most efficient way possible and to increase company’s growth and revenue through sales.. Representative attracts potential customers by answering product and service questions ; suggesting information about products!