Let me clarify ebay's new return policy for the uninformed. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … eBay's policy for sellers is simple. Expectations and Procedures for Sellers . Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. Check the seller's return policy in the listing to see who is responsible for return postage costs.. ebay will force the seller to take the return at the seller's expense regardless. Any discussion of refunds or exchanges on eBay begins with the auction listing for the item in question, which is the final “official” word on the seller’s refund and exchange policy for the item in question. Offer a refund as a managed payments seller. Most sellers don't realize that their NR policy only applies to cases of Buyer's Remorse. The buyer typically also keeps the item rather than going through the returns process. Protections for all sellers Abusive buying activity. If the seller does accept returns, the buyer must submit a return request within the timeline specified by the seller. Automation of returns and refunds saves sellers time, and enables them to process returns faster. Here’s how the refund process works on eBay: Let the seller know you’ve got a problem Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. If seller has a No Returns policy, it looks like below. Setting Up a Buyer-Friendly Return Policy . Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. Most sellers accept returns if you've changed your mind about an item. If the seller states in their return policy that they don’t accept returns, you can ask them to see if they’ll make an exception. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. The buyer could open a SNAD and say IN WRITING "the toy is indeed unopened and EXACTLY as described." He outlined a few steps eBay was taking to protect sellers who offered generous return policies – protections that may have gotten lost in the shuffle with […] An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … When an item is returned because it doesn't match the listing, the return postage is the seller's responsibility. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. In addition, we are updating the returns policy for listings in the Jewelry & Watches category. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. If your policy was NO returns in the listing you would not have to accept a return … Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Ebay is a complete joke. At one end of the scale is “wardrobing”, where clothes are bought to wear once and then returned for a refund. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. There are many ways that online sellers experience return fraud. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. You will also be able to specify a different return policy for international buyers. Check the listing for full details of their return policy. Enter "free returns" - when eBay has essentially already implemented free returns through their continued insistence that the buyer is right regardless of reality. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Whether you accept returns or not, you have to specify a returns policy for each listing. Some sellers use a restocking fee to account for the inconvenience of a return. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. None, zero, nada, zilch. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Need to Return an Item? 2 min article; Member behaviour policies. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. A refund policy can also protect your interests by helping you to play it safe on the legal side. The buyer opened a case and eBay decided it in his favor. eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. 4 min article; Best practices for avoiding and handling issues with buyers. When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. If the item matches the seller's description but the buyer still wants to return it, the buyer will first need to check the seller's return policy to determine if the seller accepts returns. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Learn more about eBay returns policies. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return. At the other end are career criminals systematically making money from the generous returns policies of Amazon and eBay. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. The seller's stated return window and policy applies, or; The seller has already offered to accept a return; When an item is returned to the seller. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. They only refund final value fees and then only on a complete refund. When sellers offers a refund to repair items not as described items and buyer repairs per sellers request item then ask seller for refund seller then desides he wants item back. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If you send item back buyer out the repair cost shipping and loss of having item. Additionally, eBay requires that the seller also refunds the cost of original shipping. One could list a brand new unopened toy. Return an item for a refund. There is no seller protection here. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If they simply changed their mind or ordered the wrong item, who pays for return postage is determined by your return policy. Most sellers are also willing to accept returns if you’ve just changed your mind. Check the seller's return policy in the listing. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. How to create your return policy. eBay refund nothing on a part refund. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. It’s easy to do on eBay. Return postage for sellers. I see NO RETURNS in some of the items you sold, and a 14 day return policy offered in some listings saying, "R eturns are paid by the buyer and refunds are for the cost of the item not the shipping." Check the seller's return policy in the listing to see who is responsible for return postage costs. Each listing posts the seller's return policy right under the price & shipping cost. I had an auction that clearly stated no returns accepted. 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