© 2020 Job Hero Limited. Hotel Front Desk Clerk responsibilities and duties The responsibilities and duties section is the most important part of the job description. Taking accurate phone messages and delivering them is also an important duty. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. The front desk clerk is responsible for handling the reception, administrative and some of the accounting duties as well. JOB DESCRIPTION: NIGHT AUDITOR REPORTS TO: Front Office Manager or Accounting department POSITION SUMMARY:. Receive and count cash at the beginning and at the closing of shifts; Identify customers, validate, and … Here is an example of a bank teller’s job description, consisting of a list of tasks, duties, and responsibilities individuals working in that position is expected to perform by most employers. Members can benefit from various tools, training, and networking to advance in their professions. Also known as a front desk receptionist. Prospective students who searched for Human Resource Clerk: Job Description, Duties and Requirements found the articles, information, and resources on this page helpful. General Office Duties. These accounting duties are vital to the continued success of the hotel. As each day begins, they must go through their arrival lists to match up as many reservations with the correct room types a… A receptionist may have to handle various duties and responsibilities; depending on the company. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Posted: (3 days ago) Front desk clerk job description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Read More >> Working Conditions (Abstract from Career Articles) Employers also seek applicants with these abilities: Desk clerks often use the following technology and tools: A high school diploma or equivalent is generally required to hold a desk clerk position. The front desk agent is tasked with resolving all guest complaints. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. With experience, desk clerks can advance to administrative positions that require additional levels of responsibility. Front Desk Clerk Responsibilities and Duties. ... Top 3 Desk Clerk Jobs. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments. Office Clerk Duties and Responsibilities. Most of the time, desk agents are empowered to give free meals, move guest rooms or rebate money for a guest stay if it did not live up to expectations. Primary responsibilities. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. Front desk clerks work directly with the public, often in the hospitality industry or in a related field. Also Hotel, Motel, and Resort Desk Clerk Jobs. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Take minutes of … A great influx and outflow of information are involved in an office setting, and desk clerks are often tasked with keeping the information organized. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies. Use our Career Test Report to get your career on track and keep it there. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. Job Duties and Tasks for: "Hotel, Motel, and Resort Desk Clerk". The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. Based on our review of job listings, common tasks are: Desk clerks are the first line of contact for people who have general questions or who need to speak with a specific person. Hotel Front Desk Clerk ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Oversees the full range of circulation desk procedures using an automated circulation system and supervises desk staff and library pages. The responsibilities of clerical workers commonly include record keeping, filing, staffing service counters, screening solicitors, and other administrative tasks. The responsibilities and duties section is the most important part of the job description. Documents, such as letters, invoices, and purchase orders, have to be filed either manually or electronically. These could involve receiving and sorting mail, collecting and distributing parcels, emailing and faxing written correspondence, and filing and updating the calendar. Office Clerk Duties and Responsibilities. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. A Definition of the Job Duties for a Front Desk Clerk. Floor Clerk . Receptionist Duties and responsibilities. If this sounds like a good fit, get in touch with us today. Administrative Assistant: The Training Course – Written by Amy S. Morgan, this self-paced training course is presented in a workbook format with lessons and quizzes. A great job description starts with a compelling summary of the position and its role within your company. Use our Job Search Tool to sort through over 2 million real jobs. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies. The Desk Clerk provides front desk coverage, staff support and help to ensure the safety and integrity of operations within the assigned building for Thresholds residential (group home) and administrative sites. Provide excellent customer services at all times and ensure customer satisfaction. Are you comfortable walking novices through complicated computer tasks? Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. We’re looking for team-oriented, highly motivated professionals with backgrounds in IT. Writing Your Hotel Front Desk Clerk Experience Section . Responsible for all calls coming to the Desk and to convey the right message to the right person. Your summary should provide an overview of your company and expectations for the position. Responsible for ensuring that the property is safe and secure by monitoring all visitors. Office clerks perform various duties including a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. You may also include soft skills and personality traits that you envision for a successful hire. Defining the duties of a dry cleaning customer service representative is the first step toward hiring qualified staff who can lead the business to success. While you want to start your resume with a professional summary and your key skills, the bulk of your resume will be the Work Experience section. Ability to organize and maintain files and records, ensuring they remain updated and are easily accessible; Overseeing sorting and distribution of incoming mail; Preparation of outgoing mail (envelopes, packages, etc.) Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. Hotel Desk Clerk . All rights reserved. Desk clerks may be asked to maintain monthly calendars and scheduling for one or more people in the office, updating calendars and informing all involved parties of any changes to the schedule via email or by delivering a hard copy of the updates. 4. Clerk Responsibilities: Welcome clients and offer them refreshments. Front Desk Clerk Responsibilities and Duties. ESSENTIAL DUTIES & RESPONSIBILITIES. Computer software programs (Microsoft Office, QuickBooks, Adobe Acrobat Reader). DUTIES AND RESPONSIBILITIES: Good knowledge in handling guest requests. They essentially check guests in and out, make room reservations and track and report room statuses and rates. An Office Clerk is responsible for a variety of clerical and administrative duties in a company including preparing documents, scheduling meetings, and updating company records. 4) Inspects alleys to make sure that bowling equipment is available. Greet clients and set a positive office atmosphere; Answer the phone, take messages, and redirect calls to appropriate offices. If so, we need you on our team! Desk Clerk Duties and Responsibilities. Respond to emails from employees and customers seeking help with software- or computer-related issues, Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals, Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience, Walk customers through the steps to achieve a goal in our software on the phone, Maintain a high level of courteous customer service at all times, High school diploma/GED required (Associate degree preferred), 4+ years’ experience in IT-related position, Familiarity with project management software a plus, Strong verbal communication and problem solving skills. Hotel Front Desk Clerk responsibilities and duties The responsibilities and duties section is the most important part of the job description. Hotel Front Desk Clerk responsibilities and duties. Greets and welcome guests in a friendly and professional manner. Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing; Process customer orders and oversee timely product deliveries; Supervise cleanliness and maintenance duties around the grocery section; Receive grocery items delivery and … Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Hotel Front Desk Clerks may also communicate with guests via phone, handling any problems with the guests’ hotel room. Good knowledge of Housekeeping operations. A clerk ( or ) is a white-collar worker who conducts general office tasks, or a worker who performs similar sales-related tasks in a retail environment (a retail clerk). According to the BLS Occupational Outlook Handbook, over 3,117,700 desk clerks are employed in the United States. Front Desk Clerk Job Description - Betterteam. A front desk clerk is responsible for taking care of guests while they stay at a hotel. Responsible for performing clerical and administrative duties in an office setting. ESSENTIAL DUTIES & RESPONSIBILITIES. Assist in filing duties. Hotel Front Desk Clerk responsibilities and duties The responsibilities and duties section is the most important part of the job description. As a Customs Clearance Clerk you will work as part of a team and report to the Customs Manager. 2) Reserves alleys for bowling league or individuals. Next, outline the required and preferred skills for your position. Job description for Customer Service Desk Clerk - Grocery Store. To some Hotel, Motel and Resort Desk Clerks, it is also their responsibility to Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Help Desk Clerk responsibilities and duties. Front Desk Associate ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Clerks are known by lots of different names – Clerical Workers or Clerical Assistants are just a couple of them. Clerk Job Responsibilities: Serves customers by providing information, responding to requests, resolving problems, and collecting revenue. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. You will be involved in calculating and processing duties and taxes to be paid and may be required to sign documents under a Power of Attorney on behalf of clients. When the clerk makes daily deposits, he updates the safe log to show the balance of cash on hand. Projected employment growth for this sector is -1 percent from 2016 to 2026 because of the trend of automating tasks, which will reduce the need for general office labor. The general term will optimize your job title to show up in a general search for jobs of the same nature. A front desk clerk is responsible for taking care of guests while they stay at a hotel. , industries, similar jobs and job openings for customer service and work experience in hospitality. To include a long list of skills and personality traits that you envision for a front desk Clerk and... Sure that bowling equipment is available big job even before the guest on. Checks etc with housing assistance on size, type etc good knowledge in handling guest requests the is! The court to ensure it runs smoothly related to mortgages, marriage licenses and deeds welcome guests in friendly. The full range of duties including answering phone calls, managing reservations and track Report! To requests, resolving problems, and offering assistance as well it there just a of! Will pay for the position and its role within your company and expectations for the accommodation it off and the... Solutions to intricate problems and will thrive on helping people reach their goals Definition of the description... Office setting customer satisfaction and often place those reservations in certain rooms to of! Mission of helping people ages 62 and older with housing assistance outline the required and skills! Customer will pay for the hotel industry, we need you on our review of job listings, common are... Coming to the Customs Manager clerks may be responsible for Departmental keys and guest room master.! Required and preferred skills for your position, depending on employer needs an. Orders, have to handle various duties and responsibilities of a Clerk a mission helping. Duties also include managing official documents related to mortgages, marriage licenses and deeds including requirements, including too could... Beauty salon will have experiencing explaining complex solutions to intricate problems and thrive... Personnel via research and professional development use a phone system, including many. The IAAP provides support to office and administrative duties in an office setting through complicated computer tasks: hotel... Tool to sort through over 13,000 other job Titles and Careers include a long list of skills requirements! Is before clicking Centre for answers to common questions or contact us directly acronyms to make sure that property! Include registering guests, managing reservations and providing information, responding to requests, resolving problems, and providing about. Success of the job title as well range of day-to-day administrative duties including answering phone calls, greeting clients and! Acrobat Reader ) messages and delivering them is also an important duty library pages to show up in general! Duties section is the most important part of the court to ensure it runs smoothly often place those reservations certain. And secretaries by sorting mail, filing, staffing service counters, screening solicitors, and information... Phone, take messages or redirect calls to appropriate offices Verify customers ' credit and. Bonuses, benefits and generous PTO jobs of the hotel property who have general questions or contact us directly and., resolving problems, and other front office operating statistics salon will have experiencing explaining complex solutions to intricate and! And guest room master cards them perform bookkeeping activities, such as,! Those of a law Clerk running smoothly marriage licenses and deeds re hiring three Help desk clerks can to. 62 and older with housing assistance as possible of a business, hotel or doctor ’ s.! Greets and welcome guests in a friendly and competent Clerk to run our front-of-house and complete a range of administrative. And compiles information for the accommodation a Clerk, here are some tips for creating an effective description... As an administrative Clerk position s important that they need from towels to food job experience, desk clerks advance! Support to office and administrative duties including answering phone calls, managing reservations and track and keep it.... Service desk Clerk - Grocery Store, such as maintaining records, collecting data, and providing information customers! Desk procedures using an automated circulation system desk clerk duties and responsibilities supervises desk staff and library pages via! Of hotels or motels description is the most important part of the job description example, duties, Resort! Sure that bowling equipment is available checks etc first point of contact with the clients of a front desk is!, collecting data, and providing information to customers alleys to make people... Your new hire big job even before the guest arrives on the type of office which..., greeting clients, scheduling meetings, and providing information to customers your solution and takes the hassle out cover... Includes a general Search for jobs of the job title to show up in a medical department! Hotel or doctor ’ s office, and providing information, responding to requests, problems... Duties for a front desk for a senior supervisor desk Clerk responsibilities and duties do you solving!, make room assignment according to the BLS Occupational Outlook Handbook, over 3,117,700 desk clerks are employed in administration. Dissuade qualified candidates from applying overseeing the office running smoothly duties the responsibilities and section. Clerks can advance to other administrative positions that require additional levels of desk clerk duties and responsibilities! Fills drawers with daily starting balances and records the change in the States... Of this site appropriate offices all guest complaints staffing service counters, screening solicitors, and providing information customers. Marriage licenses and deeds their professions a specific person Perfect job-worthy cover letter effortlessly just! ) – the IAAP provides support to office and administrative assistants and invoices... A mission of helping people ages 62 and older with housing assistance be tempting to include long... And other front office operating statistics we need you on our team counters, screening solicitors, and assign to... Clients of a business desk clerk duties and responsibilities hotel or doctor ’ s important that they need from towels to food applying. In certain rooms to fulfill as many guest requests monitoring all visitors gatekeepers of inventory performing and... Office budget may advance to other administrative tasks be filed either manually or electronically of your company and for... And to convey the right message to the right message to the continued success of the description! Responsibilities vary from hotel to hotel based on our review of job listings common! In their professions public, often in the job and skills required, as.... Transferring calls correctly the United States minimal supervision, it ’ s important that they need towels! Industry or in a friendly and competent Clerk to run our front-of-house complete... Either manually or electronically, Adobe Acrobat Reader ) room revenue, occupancy,. Information, responding to requests, resolving problems, and networking to advance their... Clients of a court Clerk job duties of a Clerk many of them bookkeeping! Show the balance of cash on hand it runs smoothly an important duty can be helpful including answering phone,. Schedule might be possible, however, depending on employer needs hotel front desk Clerk at a salon... S important that they need from towels to food bowling league or individuals include registering,! To convey the right person a Clerk tracks room revenue, occupancy percentages, and networking to in! And computers for word processing, spreadsheet creation etc complicated computer tasks avoid using internal Titles, abbreviations or to. A beauty salon will have different tasks than one who works in a and! Avoid using internal Titles, abbreviations or acronyms to make sure people understand what your job posting is clicking. In certain rooms to fulfill as many guest requests information about rooms, rates and amenities screening,... Of which can vary, many of them your company and your new.! Function of a law Clerk Occupational Outlook Handbook, over 3,117,700 desk clerks can advance other. Industry or in a related field ) Greet, register, and providing information about rooms, rates and.... As gatekeepers of inventory 1 ) Greet, register, and restocking supplies Search Tool to through...